Charged for a phone that I didn’t purchase

[Kris10]

Hi, 

I recently moved to EE from O2. 

Originally I had agreed ti stay with O2. However, I was given a better offer by EE. As such, I informed O2 of my intent to switch, I refused delivery of my new phone, which was returned to sender and used a PAC code to port my number to my new provider. 

Now, a month later, O2 have taken £900+ out of my account, leaving me £500 into an overdraft that I don’t have. 

I can’t call them until the morning, but when can I realistically expect this to be refunded? 

Thanks 

[Bambino]

@Kris10 

This is not O2. This is a customer community.

Best thing for you to do is speak to the Payment Management Team on 0800 902 0217 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

How to find help & contact O2: A Guide - O2 Community