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wackyraces · ‎25-06-2023

Hi. I very recently renewed my 3 SIMO contracts for 12 months. I have been trying to get the multisave discount by texting LOYALTY to 21500. I keep getting rejected and am trying to find out why. I previously had the multisave discount until I renewed the contracts.

Thanks

MI5 · ‎25-06-2023

@wackyraces

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract)

Guide: O2 Open & Friends and Family discounts - How to sign up

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

wackyraces · ‎25-06-2023

@MI5 Thanks for responding. I did call O2 and explained my issue. They advised to try texting LOYALTY from each number. They also said that it would be escalated and someone would be in touch with 24 hours. Its been over 4 working days and not heard anything back. Will try again.

MI5 · ‎25-06-2023

Keep trying mate. So many of O2's systems are messed up just lately.

Multisave | Plans & Tariffs | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Multisave Discount Issue