cancel
Showing results for 
Search instead for 
Did you mean: 

Message not sent phone number formatted incorrectly

OldCopperballs
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I recently switched to 02 from ID mobile and I ported my number across.  Ever since porting my number I can receive SMS messages but I can't send them!  I've tried different SMS apps and the result is always the same.....message not sent, phone number formatted incorrectly.  This happens to ALL my contacts.

 

I have tried force stopping the apps, clearing data and cachewith no success.

 

The message centre number is shown correctly for o2 pay monthly.

 

I don't know whether this is an issue with the port over or my phone, although everything worked fine before the port.

 

I have Xiamo redmi note 10 pro.  I have phone o2 but they've been of little help to resolve this.

 

 

 

 

 

 

 

 

 

 

Message 1 of 3
908 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@OldCopperballs 

Check the guide here Guide: Text Message Tips (not sent or received) 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
902 Views

Breanna
Former Staff
  • 1808 Posts
  • 117 Topics
  • 17 Solutions
Registered:

Hi @OldCopperballs were you able to get in touch with O2 about this?

Message 3 of 3
881 Views