Solved: Incoming calls going to voicemail

Anonymous · ‎07-12-2013

For the past week incoming calls going to voicemail. Once I make an outgoing call (after 2 attempts) can receive incoming but then drops again.Am in Larkfield Kent and have heard could be to do with a new mast going up, Have contacted 02 but no one can tell me what the problem is.

MI5 · ‎07-12-2013

Yes, there is currently an issue with a mast in your area:

Live results for East Malling, Kent

Sorry we are experiencing high service demand in this area
A mast close to your location is experiencing a high level of demand for service. This can cause intermittent service for calls, texts and data. We’re working to improve it as quickly as we can. Sorry for any inconvenience.
Updated 21:00 (refreshed hourly). Recent faults might not show yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎07-12-2013

Yes, there is currently an issue with a mast in your area:

Live results for East Malling, Kent

Sorry we are experiencing high service demand in this area
A mast close to your location is experiencing a high level of demand for service. This can cause intermittent service for calls, texts and data. We’re working to improve it as quickly as we can. Sorry for any inconvenience.
Updated 21:00 (refreshed hourly). Recent faults might not show yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-12-2013

Keep using the Service Checker to check for yourself and once its showing ok re boot your phone by turning it off and on.

Here is the link.

http://status.o2.co.uk/

Anonymous · ‎06-05-2014

Yet again incoming calls going to voicemail. New phone new sim card code given nothing works. Nobody seems to know whats wrong. Really not happy with o2 having an unreliable service if someone needs me.

Anonymous · ‎06-05-2014

Hi.

I choose not to use voicemail for various reasons.

Is using voicemail a deal breaker for you.

Obviously just turning it off is not a brilliant solution I accept.

You previous thread to keep this all together I've asked for them to be merged.

http://community.o2.co.uk/t5/Discussions-Feedback/Incoming-calls-going-to-voicemail/m-p/581178

adamtemp64 · ‎06-05-2014

Has the mast issue in your previous post been resolved?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎06-05-2014

Its turned off

Anonymous · ‎06-05-2014

No idea. No one seems to know if there is a problem.Nothing on status in my area, Daughter seems to be having same prob

Anonymous · ‎06-05-2014

Have you tried dialling ##002#.

This is the short code to cancel all diverts, including O2 Voicemail 901.

adamtemp64 · ‎06-05-2014

What handsets are being affected?

But if you have turned off voicemail with 1760 this should not happen

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services