Voicemail icon won’t go away

Mcc2 · ‎18-03-2025

Recently got a second hand unlocked Doro 6820 phone to replace my 3G Doro model. I keep getting the voicemail notification appearing at the top of startup page. I have checked and there were no voicemail messages. Tried switching voicemail on and off again. Tried doing factory reset. Switched voicemail back on, dialled from another number, left message then listened to message and deleted it. Still got icon showing voicemail message at top. Also done software update. Switched voicemail off now as I never use it.

Help please! ( My husband has same model phone and never had this happening)

Enlli · ‎18-03-2025

Try the following: Send yourself a Voicemail; listen to it then follow the instructions to delete.

That usually clears things

Guide: All you need to know about O2 Voicemail 901

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎18-03-2025

@Mcc2 wrote:
dialled from another number, left message then listened to message and deleted it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mcc2 · ‎15-04-2025

Still having problems with voicemail icon. Go to voicemail - no message it’s switched off. Go to how I want voicemail notifications and choose text only. Icon then disappears temporarily but returns when I switch phone on again. Help please.

jonsie · ‎15-04-2025

Have you tried the advice in the post above yours?

Normally always fixes the problem

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Enlli · ‎15-04-2025

What happens if you put you SIM in a different phone? Do you still get a notification?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.