General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Pay and gogogo- data allowance not reached but charged extra

Hi. I have recently changed from contract to pay and go go go on the £10 a month option that gives me 250mb a month. Just two weeks in and I had 20mb remaining, but got a message about an extra 50mb usage that has been added and they have charged me ...

Sending TXT messages from 02.co.uk - I am appalled and disgusted

I bought a number of text messages from 02.co.uk so that I could use my 02 account to send text messages. I bought a large bundle because I have a low income and I wanted to buy at the lowest price possible. I still have 135 text messages left in my ...

Resolved! Not a new scam but the call forward scam is still being used

Not a new scam but one that causes endless problems and pain and one I wanted to make you all aware of.On the 5th of September 2013 a fraudster rang O2 and setup a call forward on my account. How he managed to do this is a mystery as my memorable wor...

Is O2 The Worst Provider You Have Used?

I know they are definately the worst company I have ever dealt with. Firstly the shop mis-sells me a business contract telling me that it is EXACTLY the same as a consumer contract, I asked the usual questions and was assured the only difference was ...

Resolved! slow charging!!!!

How long should it take for a battery to fully charge on a lumia 1020 . It takes mine over three hours , with wireless charger. My old lumia 800 was fully charged in an hour. It seems an awfully long time

A question about kudos.

If I ask a question and more than one member answers, who do I give a kudo. It's only today that I actually took note of the kudo button. In the past few days I have asked a few questions, but I didn't think to click on the kudo button, but at least ...

Resolved! Example how O2 cares about an existing customers...

Hi, Firstly I would like to say that I am not blaming this guys on other side of my screen but all managers & directors with are in most responsible for quality of standard given to customers. I feel really disappointment with that what I get from O2...

Why does O2 do nothing about keeping there customers happy

With all the complaints and lack of understanding why don't the management of O2 do something about keeping there customers happy and fixing problems ....

Resolved! Factory unlocked / SIM-free.

Is a factory unlocked phone the same as a SIM-free phone?

Resolved! 4G Coverage

Hi All, Silly question but I'll ask it anyway. If i have a 4G contract but i'm not in a 4G area will it automaticaly switch to 3G. Thanks for any help.