General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

o2 email

O2 EMAIL - to be removed on the 1st November 2013?!! Why??? I understand that from the 1st of November 2013 that o2 will take away the emails available for o2 customers on this date. It is disgusting when you come to think about it as there are over ...

Calling o2 on "202"

Why can't I speak to anyone at o2???? The live chat is a joke of a service, the contact us page says they are open from 8am to 9pm but every time I phone customer services on 202 there is an automated message saying that "The office is now closed, we...

Resolved! I want to change my e-mail address

i dont know how to change my email address? can anyone help?

Good news on roaming

http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/10119159/EU-to-end-mobile-roaming-charges-next-year.html

Resolved! Data roaming charges

I have incurred data roaming charges on my last 3 bills that I am not happy about and a bit bemused by O2s response. When in France in June I incurred some data roaming charges and again in August when I was in the Republic of Ireland. At all times I...

42 million customers so you wont be missed

having had an issue with my friends and family bolt on and said we might look for another provider a customer care agent declared "we have 42 million customers so you wont be missed" so much for customer care.So i've decided to use facebook and see w...

Resolved! Sky Sports etc

When are you going to Set up Sky Sports etc in the Future?

Resolved! Now can i find out my points?

Hi douse any one know now find out now meny points i have to get my reword on here?

Returned Phone

On the 4th August i had a new phone delivered but i didnt like it so i returned it on the 6th August. I completely forgot about it then yesterday i had a letter saying i was in arrears and all my services had been suspended because i hadnt paid my bi...

Resolved! Outgoing call quality poor

Hi All,I wonder if someone can help me. I am having an issue with call quality with a number of users on O2 and can't seem to resolve it.In a specific area (about 20 meters radius) all incoming and outgoing calls have very poor outgoing call quality,...