I-Pad and Phone set up

[Anonymous]

I have had a problem with my I-Pad sending E-mails since 2014 Apple support could not sort out my problem after many hour of trying Hakeem in the O2 shop in Reading Berkshire has manage to not only sort out my problem he completed all the checks in 1/2 hr I was so impress I went to the Apple shop to tell then that it is possible Full marks for Hakeem

[Anonymous]

@Toby has the official presence here so he will need to deal with the positive feedback so it gets through the proper channels & on record so to speak

[Anonymous]

@Anonymous said it all. It would be breaching the forum's terms and conditions to access customer's details and we are here like any other customer...we are welcome to share all our knowledge as long as no systems are involved

[Anonymous]

Also as your posting in a private capacity that kinda makes you customers like us but with more knowledge if that makes sense?

[jonsie]

So @Anonymous....customer or official o2 admin?

[Anonymous]

I've been a customer since 2004 and I'm actually here officially ( with my OPs Manager permission/knowledge). The rules given to me were: I can use any information (as long as not confidential) and not allowed to touch any systems.

It is difficult though...sometimes I wish I could just ask for the people to PM their number but I need to remember my place and try and use my knowledge of procedures  to guide customers in the right direction

[jonsie]

Must be difficult then...

[Anonymous]

It is actually... because sometimes we spend, as u all know ;), pages and pages of posts to get all the information (or not) and if u have your system in front of you most times you figure out quite fast what the problem is. Although I must admit It's kinda fun to try and resolve issues with no systems...:)

[Anonymous]

A bit like maths in the old days, using your noggin

[Cleoriff]

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@Anonymous wrote:
A bit like maths in the old days, using your noggin

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That's an expression you don't hear much of nowadays @Anonymous Using your noggin...

[jonsie]

I think my noggin died around 6 weeks ago....