General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Home phone service

Having problems with o2 home phone i cant make out going calls..Direct bebt failed on the 1st feb.....phone cut to incoming calls only and bb was cut on the 11th feb..paid bill on the 12th feb...brdband back same day 12th feb....but still waiting for...

Resolved! Can picture messages be lost?

I was sent a picture but never received it - I have all the correct settings and normally get messages through (and have done since). Do pictures sent via MMS sometimes just get lost?

Resolved! The left hand knoweth not what the right hand doeth!

After upgrading to Galaxy S4 on a Refresh contract I got an email from "Martin Bould - Head of Consumer Marketing" telling me "What you get". The email then sets out the Air Time and Phone plan details but gets them wrong way round. I replied asking ...

Flood relief effort: Help if you can!

Hi guys, As you all know, flooding has heavily affected many areas of the country, leaving many families with the huge task of sorting out their homes, land and possessions Until further notice, the numbers below are free to call on O2: The Met Offic...

Being Ripped Off?

I have been with O2 for many years as a pay as you go customer. After receiving a text message from O2 I started to investigate going over to a pay monthly (contract) and eventually ordered a phone on contract on the 23rd. The O2 site stated that as ...

Resolved! Unsolicited Order

I moved back to O2 last week after a few years on another network. I'm trying to sort a few things out (minor things like the name on my account/contract being typed in all lower case and my phone plan is for the right amount but notes the wrong hand...

Resolved! What should I do?!

Okay, I know this question may have been asked before but so far any legwork hasn't found an answer to this. Basically, I own an old HTC Wildfire S that doesn't cut it anymore, so I'm looking for a new phone. I also own a iPod touch which is also in ...

Resolved! No Service BS35

A claim of 200 performance engineers and yet I cannot get service at home anymore. My phone is constantly going into No Service mode - even the basic of 2G voice communication unavailable. I live in a major town not the back of beyond. I have managed...

Being ignored and never receiving call backs

I've resorted to joining this forum in the hope that someone from o2 is able to help OR one of the members is able to advise me.Apologies in advance for the long post but there's no shorter way to sum things up:In mid-September my Sony Ericsson C905 ...

Is O2 customer services always this bad?

Last Saturday we purchased an iphone 3gs on a pay monthly contract via o2's telephone ordering system. I was informed that the phone would arrive Monday (yesterday). I chased o2 yesterday afternoon and was told that the phone had gone out of stock, b...