Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
After reading a few blogs (some of which are on here) I can confirm that it's not just a case of being unlucky when it regards delivery problems with ukmail.Here's how my day has been, it seems many others are having similar days thanks to o2 using a...
O2 seem too find it very hard to cancel an account when a phone was returned within the 14 day cooling off period. How hard is it to do this. O2 has had the phone back as confirmed over the phone but cant seem to be able to cancel account. I am not w...
For the past month or more, I've been getting very poor data coverage in Plymouth, mainly around the City Centre. For example, on the top floor of the big shopping centre there called Drake Circus, the signal is indicating HSPDA (I''m not on a 4G con...
Hi everyone. First time poster.Today is exactly one month since I ordered an iPhone6 from o2. When I ordered, the wait time was specified as 2-3 weeks. I've spoken to tech support after three weeks have passed and was told that wait time is 4-6 weeks...
I have 2 o2 phones. I've been trying to talk to someone on the phone and then through live chat on the website. It's impossible and too much sodding effort. Just spent 30 minutes on hold on the phone and Livevchat simultaneously. I now officially giv...
Hi everyone, there have been reports on social media about the above number - it is said that the people who answer it end up paying @£80 for the call and it also steals ALL details off your phone - including bank details etc if you have them on your...
Hi there,Ive seen on the website a number of email address but wanted to make sure I get the right one.Could someone please let me know what the email address is for Head Office as I am sick of the customer service and wrong charges being sent to me!...
Hi guys, The team have asked me to post a thread about O2's SIM-only and Free SIM deals to hear your experiences and opinions. Take a look at the links below if you need a memory refresh O2 Free SIM deals O2 SIM only deals Have you used any of these ...
Absolute joke! Been trying to contact O2 to order a new sim for an iPad Air 2. Just keep on being held in queue. Live chat never working. I've been an O2 customer for 3 years but I'm now moving to EE where they are at least contactable. Very very poo...
Sometimes when reading through the comments here, one gets the feeling that O2 is beset with schizophrenia. Some people absolutely love them and others cannot dis them enough. Who's right, who's wrong? How can consumers get a service response that va...
