Good service should be shared too

TTLe · ‎30-06-2015

Not sure if this is the place but I just had a really quick, easy and simple less than 8 minute phone call with a customer service staff Emma. She was prompt and understood my enquiry and was quick to resolve the issue. I had to top up whilst on the phone with her and she was handling the call for me, I just had to enter my card details. Extremely happy with this service. Very friendly and cheery tone. Thank you very much for the positive experience.

Bambino · ‎30-06-2015

Yes this is a good place to air your feelings. The Community Coordinator @Toby might be able to feed your comments back. This forum mostly deals with negative comments and problems, so a positive response to Customer Service is always good to see.

I DO NOT WORK FOR O2

Cleoriff · ‎30-06-2015

I am sure there is more than one Emma working for O2 CS....but I have to say this was the name of the very first advisor that helped me swap from PAYG to Contract. She was based in Glasgow and was absolutely brilliant. I managed via this forum to track her down to offer my sincere thanks.

Pleased you had a great experience @TTLe

Veritas Numquam Perit

TTLe · ‎30-06-2015

Yes I realised this after I had hung up. Hopefully it gets back to the right person. Not sure what to ask apart from her name, as I have just started doing feedbacks.

Cleoriff · ‎30-06-2015

The Community Coordinator @Toby will be in touch (via this thread) and will be able to pass on your thanks.

@TTLe

Veritas Numquam Perit

MI5 · ‎30-06-2015

Good to hear and thanks for sharing

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-06-2015

Good to see positive threads, makes a nice change ☺

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Toby · ‎30-06-2015

Lovely to hear about this @TTLe

If you dont mind, please send me a private message with the rough time this was and your O2 number. That way we can make sure we find and commend the right person

Oh, and welcome to the community!

@Cleoriff; Manager now

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Cleoriff · ‎30-06-2015

@Toby wrote:

@Cleoriff; Manager now

Well good grief...since when?...Oh and congratulations anyway... @Toby

Veritas Numquam Perit

jonsie · ‎30-06-2015

@Cleoriff wrote:
@Toby wrote:

@Cleoriff; Manager now
Well good grief...since when?...Oh and congratulations anyway... @Toby

I read that won. ...I thought @Cleoriff had been promoted

Ah well, congratulations are the order of the day, well done @Toby

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Good service should be shared too

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