General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! No Service BS35

A claim of 200 performance engineers and yet I cannot get service at home anymore. My phone is constantly going into No Service mode - even the basic of 2G voice communication unavailable. I live in a major town not the back of beyond. I have managed...

Being ignored and never receiving call backs

I've resorted to joining this forum in the hope that someone from o2 is able to help OR one of the members is able to advise me.Apologies in advance for the long post but there's no shorter way to sum things up:In mid-September my Sony Ericsson C905 ...

Is O2 customer services always this bad?

Last Saturday we purchased an iphone 3gs on a pay monthly contract via o2's telephone ordering system. I was informed that the phone would arrive Monday (yesterday). I chased o2 yesterday afternoon and was told that the phone had gone out of stock, b...

Resolved! tiscali, i-phone settings

Hello, I was wondering if you could please help as I am having terrible problems setting up e-mail on my i-phone 4 and am at my wits end as to what to do. My ISP is Talk Talk but my e-mail address is @tiscali.co.uk. Alsthough I am with Tesco mobile I...

Resolved! Nuisance calls

hi there i keep getting call every day from 02 numbers how can they be stopped ?????

Resolved! Configuration message/texts from O2

I received two configuration messages this morning, supposedly from O2 about setting up internet based features on my phone. I have had my handset for more than 6 months, so these seemed a bit dodgy to me. Can anyone confirm if these are legitate mes...

Resolved! How do i change direct debit details

I pay my bill on my debit card but want to change it to a different card he do I do that??

Resolved! o2 call service issue affecting many customers nationwide

My husband has not been able to make or receive calls since 10am this morning on his O2 service. I can. He has made many phone calls to O2 today who admit they have a serious issue affecting a number of accounts. No solution or timeline available. Wh...

Resolved! Problems in Dudley area

Anyone else having a problem with the signal in the Dudley area? I haven't been able to send messages or send or receive phone calls since Friday 14th Feb.

Change username

How do i change my username