General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Expanded 4G Coverage, Surrey/Kent borders

It was a pleasure over Xmas to see 4G on both my Phone and Tablet in a location that has only previously achieved Edge at best, and only a mile or 2 from the M25. Congratulations to O2 are in order.

Nokia Lumia Free gift redemption update

There are problems with this gift redemption which have been well documented on the forum. I too got the same result as many when I entered my details on the miocrosoft site (IMEI already registered please call the cusotmer service number). However I...

Resolved! Early termination

HelloI have a question , some few days i m disconnected from service due of non payment , its my mistake , but now they sent to me via email billing , with full amount of airtime and device plan , which i cant pay because its to higher , i have talk ...

Writing useful requests for help

Can we gather together here in this thread, some advice for people posting "help me!" type messages for the first time, to make it easier for us to responde in a useful manner? OK, I'll start... Please, folks, understand that we are just people, we a...

Resolved! Shiny new 4G mast - but no data connection ever since :(

Imagine my delight when I saw that a new 4G mast was going up just down my road! Reliable fast data connection coming my way. This was two or more weeks ago and ever since I can't get a data connection at all and my phone reception is ropey or non-ex...

Resolved! o2 - when will you LISTEN to your customers

Thought I would open up a debate on here. Not a mud slinging exercise against o2. Just a debate.@Toby @AnonymousRepeated questions occur on here:When is 4g coming?Why don't o2 publish 4g plan?Why isn't the website stock correctly managed?Are o2 plann...

Resolved! o2 customer help in other circumstances

o2 have what i beleive failed me in the customer service department, although im not sure if i am being out if term in respect of their so called terms Basically, phone was lost/stolen at night, i was unaware until the following evening - which i the...

Resolved! Crossed texts/phone numbers?

Hi, Not sure if this is the place to post, so apologies if it's not. Yesterday, my friend texted me and a phone number showed up beside her name. I don't know her phone number by heart so I just assumed that it was her number and that my phone was ju...

Resolved! 4G service with non-4G based tariff

OK recently, I was in Edinburgh over the holidays to see if there was any sale bargains and what not. I noticed that the signal indicator changed to 4G and the signal was mostly strong. So evidently this means if you have a 4G-capable mobile regardle...

Resolved! O2 Guru Service

On Wedneday 31st December I had an appointment booked with the Guru at the shop in Ipswich. I arrived at the shop to be told that the Guru wasn't in that day. This after waiting in a queue for 15 mins. Why was I allowed to book the appointment if the...