How do you get somebody from 02 to contact you when they promise to but never do?

on 20-04-2014 01:54
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on 20-04-2014 01:54
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20-04-2014 05:06 - edited 20-04-2014 05:07
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20-04-2014 05:06 - edited 20-04-2014 05:07
We are all customers here have you raised a formal complaint using the complaints process here http://www.o2.co.uk/how-to-complain/complain
And cancelling your DD will just result in o2 passing the debt to a collection agency and ruining your credit file
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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20-04-2014 05:06 - edited 20-04-2014 05:07
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20-04-2014 05:06 - edited 20-04-2014 05:07
We are all customers here have you raised a formal complaint using the complaints process here http://www.o2.co.uk/how-to-complain/complain
And cancelling your DD will just result in o2 passing the debt to a collection agency and ruining your credit file
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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20-04-2014 06:29 - edited 20-04-2014 06:35
I appreciate your frustration as we as customers like you have at one point or another experienced network issues.
Indeed O2 covers loss of service / service not available everywhere in the Terms and Conditions 😞 so sending off a complaint via the link may or may not yield perhaps a goodwill gesture of reduced tariff payment and a standard apology.
As your a business customer I'm assuming your on a business account. Have you been made aware of BoostBoxes from O2 which are only available to business accounts ,which could possibly improve your network strength at home. (Home broadband speeds permitting. )
http://www.o2.co.uk/termsandconditions/business/boostbox-terms
If your on a normal pay monthly tariff then perhaps O2 Tugo's Service may help.
http://tu.com/en/mobile/
Let us know how you get on.
As Abadan has mentioned cancelling your Direct Debit could lead to your account being suspended and any monies owed being sold to a Debt Collection Agency possibly resulting on a default notice being placed on your credit file. Something nobody needs especially someone running a business. I'd suggest contacting O2 and re setting this back up.
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20-04-2014 10:44 - edited 20-04-2014 10:44
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20-04-2014 10:44 - edited 20-04-2014 10:44
Hello @Anonymous and welcome to the community.
As Adam has said, we are all customers here.
I understand your frustration of O2 not calling you back and I would be extremely anxious if I couldn't use my phone as well.
Have you tried to go to your local O2 store? They could either have a quick look at your phone and maybe try a simple solution, or they could call or do a web chat with O2 to find out what can be done to help you.
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on 20-04-2014 15:50

