Solved: Re: Have you ever went to Ofcom? Did it do any goo... - Page 2

Anonymous · ‎29-11-2015

I've posted before about my rubbish data speeds and non existant signal at home. I have lodged 2 complaints to O2 and get the

"We’re sorry about your recent experience and can confirm that we will be conducting a thorough investigation into your concerns. We may need call you to talk about this and once we have completed our investigation, we will write to you. Usually within 7 working days.

You can find details of our Complaints Procedure on our website www.o2.co.uk/how-to-complain. Please take time to read this as it explains how we will deal with your complaint."

Auto responder email but then never reply and just ignore. I took it to the CEO, they responded quickly but unfortunately for me on the day they did the engineers were carrying out work on my mast and it was all put down to that, I explained this is an on going thing but they would not listen, once the work was finished my problems were not fixed and they have just ignored me since.

So I am at the end of my tether with them.

MI5 · ‎02-12-2015

You see, with refresh, you are better off buying the phone, then you can walk away from the airtime for free.
At least then you have a phone to go sim only elsewhere or to sell.
If you push o2 they will most likely let you leave completely for free, but you would have to return the phone for which you have made a number of payments towards.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-12-2015

Right an update on this, the network team contacted me today, they finished all there tests and said they are surprised I even got signal to begin with, passed me back to customer service who said best we can do is charge £190 for the price of the phone. I said I would send the phone back as I don't have £190 on the mouth of Christmas, no don't want the phone back. Is this fair or not?

MI5 · ‎09-12-2015

What phone do you have?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-12-2015

Galaxy S5

MI5 · ‎09-12-2015

It's only worth £120 to recycle.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-12-2015

So not a good deal then? Do I ask for a letter of deadlock at this stage then?

MI5 · ‎09-12-2015

No its not a good deal really at all.
If your happy to do so, I would offer them the phone back as full payment for your contractual obligations and if they refuse then ask for a deadlock letter.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-12-2015

OK I spoke to live chat, the guy said I need to take it to the O2 shop I bought it from they will take it back no problem but I think i've been palmed off and I'll go into the O2 shop and be told where to go.

MI5 · ‎09-12-2015

The shop will just call cs to confirm that's what you've been told. If they made notes on your account you will be OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-12-2015

@Anonymous wrote:
OK I spoke to live chat, the guy said I need to take it to the O2 shop I bought it from they will take it back no problem but I think i've been palmed off and I'll go into the O2 shop and be told where to go.

I wish you good luck with that. Let us know how you get on.

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Have you ever went to Ofcom? Did it do any good?