HELP - S6 Edge Wifi issues

[Anonymous]

Hi

I am experiencing Wifi issues with my S6 Edge. This has only started in last few days. I did the latest software update last weekend. 6.0.1

Basically the phone is showing as connected to my Wifi (BT Home hub) but the connection is very slow and next to unusable.

All my other devices are fine and fast; Galaxy tablet, 2 laptops, Sky box etc.

I have tried things like off/on, forget network and rejoin but nothing works. Basically most apps are unuseable due to the slow speed. It has always been fine and never had any issues since I got the phone in December 2015.

When I go to my router page sometimes it shows my phone being on the 5ghz and others the 2.4 ghz. It seems to work better on the 5 and not the 2.4. I can't see any way of selecting which one it goes on?

This is all very frustrating as my phone is now basically unusable. It comes and goes in patches but has happened twice today and once a few days ago.

Please help.

[jonsie]

They are easy, just time consuming but it will clear out the deadwood from the previous version of the software. You may even find that you don't want to reinstall apps that you rarely use.

[Martin-O2]

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@Anonymous wrote:

Just done a backup. I have emailed Samsung UK. Factory resets scare me, lol. 

@Anonymous as long as you backed up the important data you'll be fine. The phone will be just like it was when it came out the box. 

[Bambino]

@Anonymous Your Gmail account will back up all your contacts.