Forum development & bugs updates

[EmilieT]

Hi everyone, 

In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward

If you spot any further issue too, please let us know in the comments!

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Current issues being looked into

-These have been reported to the platform provider and are being investigated-

• Kudos and posting box window not working correctly in the blog section
• New comments on Blog articles (Reviews or Guides) in Unread posts link to the initial post and not the latest comments
• Read comments stuck in Unread Posts even after being read

Current feedback being looked into

-These are being discussed with the different teams involved in the project-

• Various differences between Mobile view and Full view (list here)
• Size of the homepage header
• Image in the hompage header
• Lack of board structure on the homepage

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Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback 

[Cleoriff]

SO, instead of fixing Headers and Footers, they have totally messed up the rest of it! Whoopee!!

[pgn]

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@Cleoriff wrote:

@Dave-O2

Any news on this forum being fixed anytime soon? The Headers and Footers still broken.

Difficulty getting to Unread posts etc etc?

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If only you could see what I've seen with your eyes... @Dave-O2 what have they done now?

[jonsie]

Thes community IT people aren't experts

Just an old guy like me fiddling with things until it's fixed or knackered

Well, he must have been on the sauce on Sunday!!

[Enlli]

So everyone gets the yellow triangle except the poster. But select edit and the triangle appears 

[madasaf1sh]

The whole community site at the moment looks like a data harvesting exercise, none of the links at the top or bottom work... 

It isn't a good look for o2

Would love to know what the plan is as if I left a service in this state, all hell would break out... 

Khoros need a kick up the bum, or read the riot act....

[Dave-O2]

Thanks @Cleoriff, @jonsie, @pgn, @Enlli 

I'm getting this looked at now, I'll let you know when I have more information.

[MI5]

I'll come back when this ****** show is fixed along with all the other reported issues.

[Cleoriff]

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@MI5 wrote:

I'll come back when this ****** show is fixed along with all the other reported issues.

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Well that could be a long time @MI5. How long have we been waiting for the pop up to be sorted? Unfortunately, unlike most of you, I'm retired, so I just browse around trying to be useful. 😂🤣

[MI5]

I'm struggling to see why we should put ourselves out anymore?

Ignorant customers, crap forum, paedos, and all resulting from an absolutely appalling customer service base with no training and the inability to solve any issues.

How many times a day do we say "contact O2" knowing full well it's a complete waste of time?

Any trained monkey can do what we have been reduced to.

[jonsie]

Yes cut and paste has been the order of the day for a couple of years now

It really is  difficult to answer anything that requires actual problem solving

Complaints take weeks, ordering a sim or phone gets stuck in processing or doesn't arrive at all

They may as well just discontinue the community because we are getting all the ass-end sh1te that customer service should be able to deal with.

All a bit pathetic and those of us who have been members for 10 years will long for the old forum back

I remember one guy being banned on here for his cut & paste rehashes....now this is what we are reduced to as well.