Feedback: giffgaff achieve Which? Award 2014

Anonymous · ‎21-06-2014

I see giffgaff got the Which? Best Telecoms Provider award for 2014. Is it too much to hope O2 will take note and try to learn a few lessons?

giffgaff certainly appear to have a more flexible attitude to Pay & Go tarfiffs - I have just received a free SIM from them and have initially topped up with a £10 goody bag which I am using in my standby mobile - a Galaxy S2 ( the one that O2 tried to tell me was worthless because they claim the screen is damaged (no one I have shown it to has been able to detect any fault.)

If I should have posted this in the Off Topic section - please forgive.

Gerry

(I have just noticed my online bank statement shows the vendor of the goodybag as Gift Gaff)

Anonymous · ‎21-06-2014

As their owned by Telefonica I'm sure all will be fine.

Their unlimited 3G goody bags look good and so do their Gigabags

4G capped tariffs and now have phones on offer.

No call centre support but their forum members and agents are very helpful.

MI5 · ‎21-06-2014

It always shows as giftgaff on bank statements - I'm convinced someone did it as a joke as it's been like it for years and never been changed.
No call centres is deliberate to keep costs low and the forum is always full of helpful people falling over themselves to offer assistance as they get payback for doing so.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-06-2014

It's good they achieved this award.

However it's always a good idea to peruse their community boards like all networks they have their pros and cons.

MI5 · ‎21-06-2014

@Anonymous wrote:
they have their pros and cons.

and more than their fair share of trolls - but any educated person can see through them

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-06-2014

@Anonymous wrote:
It's good they achieved this award.

However it's always a good idea to peruse their community boards like all networks they have their pros and cons.

I very much agree with you @Anonymous as regards the community boards. I won't say anything just yet, but my initial impression of the quality of some of the advice offered was "below average" and certainly not up to the standard I have become accustomed to in this Community. But it is early days and I have not yet encountered any problems that I could not deal with.

Gerry

Anonymous · ‎21-06-2014

@MI5 I am all for doing away with Call Centres - most of those I have come into contact with aspire to mediocrity and don't quite get there.

Gerry

Anonymous · ‎21-06-2014

Hi @Anonymous

Your on the right path to guiding yourself to what's good in choice for you.

Anonymous · ‎21-06-2014

@MI5 wrote:
@Anonymous wrote:
they have their pros and cons.
and more than their fair share of trolls -

Own up now! Who has been spilling the beans on me?

Gerry

Anonymous · ‎21-06-2014

MI5 said "and more than their fair share of trolls - but any educated person can see through them "

Your passion for giffgaff certainly shines through MI5.