Feedback: giffgaff achieve Which? Award 2014 - Page 2

Anonymous · ‎21-06-2014

I see giffgaff got the Which? Best Telecoms Provider award for 2014. Is it too much to hope O2 will take note and try to learn a few lessons?

giffgaff certainly appear to have a more flexible attitude to Pay & Go tarfiffs - I have just received a free SIM from them and have initially topped up with a £10 goody bag which I am using in my standby mobile - a Galaxy S2 ( the one that O2 tried to tell me was worthless because they claim the screen is damaged (no one I have shown it to has been able to detect any fault.)

If I should have posted this in the Off Topic section - please forgive.

Gerry

(I have just noticed my online bank statement shows the vendor of the goodybag as Gift Gaff)

MI5 · ‎21-06-2014

You need to wade through the mediocre answers as these are generally posted by people in an attempt to up their post count to earn payback points.
The mods do a reasonable enough job of weeding these out but the volume of posts mean that some are missed.
It's something that blights most boards I go on unfortunately 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-06-2014

Yeah I've noticed that on a lot of forums too.

It's good we can both recognise such activities.

MI5 · ‎21-06-2014

Sometimes it's just so blatant too !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-06-2014

@MI5 said "Sometimes it's just so blatant too !!"

Not all the time 😞

Some posters and posts are clearly as you state.

Some others are cleverly worded to belittle or subtly written to try to get a reaction. Personally I just inner smile at such activities, and think it's a short time we spend on this planet ,and if one wants to spend some of it thus then steam ahead. Sad really. 😞

This is where again as you state where Moderators and Site Management come into play by keeping these forums clear of posts and posters with perhaps such hidden agendas.

aldaweb · ‎22-06-2014

@Anonymous wrote:
I very much agree with you @Anonymous as regards the community boards. I won't say anything just yet, but my initial impression of the quality of some of the advice offered was "below average" and certainly not up to the standard I have become accustomed to in this Community. But it is early days and I have not yet encountered any problems that I could not deal with.
Gerry

I hope you're not referring to anyone who also posts on here @Anonymous

Seriously though, a lot of people do seem to post just to up their post count on the GG boards so you have to filter to get the information. I rarely visit them these days.

I have not experienced problems myself but my OH had to escalate right up to senior management to get a resolution to her problem and my Sister also had major problems for which Agent retraining was recommended. That was some time ago now though.

iPhone 14 Pro (O2 ), S23U (EE), iPad Pro LTE (EE), .

Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2

Anonymous · ‎23-06-2014

Hi @aldaweb No I most certainly was not referring to anyone in particular. I was merely pointing out in my usual clumsy way that there is a noticeably different ambience on the gg site. I do not yet feel at home there.
BTW I did not recognise any familiar names there in any event.

Gerry

Anonymous · ‎23-06-2014

Hi @Anonymous

I don't think anything you say is carried out in a "clumsy" way. Your the kind of guy I'd like to have a coffee with and a long afternoon chat.

I too at times have found the gg forum perhaps a little clinical. That said their are people there who are genuinely there to help and learn.

Some people choose other forum names sometimes as the other forum will not allow what they usually use as it's been taken already for example.

Anonymous · ‎23-06-2014

@Anonymous wrote:
Hi @Anonymous

I don't think anything you say is carried out in a "clumsy" way. Your the kind of guy I'd like to have a coffee with and a long afternoon chat.

I too at times have found the gg forum perhaps a little clinical. That said their are people there who are genuinely there to help and learn.

Some people choose other forum names sometimes as the other forum will not allow what they usually use as it's been taken already for example.

Thank you for your kind words @Anonymous I look forward to that coffee and a chat!! I am sure I will get used to gg as the weeks go by and I know there are good people there too.

Gerry

(I have nothing to declare but my genius - unfortunately she is having a day off!)

Toby · ‎23-06-2014

Its a great community over there

Are there any features or discussions over there that you think we could try here? I'm all ears!

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

MI5 · ‎23-06-2014

I check this thread often and find it usefull http://community.giffgaff.com/t5/Service-Updates/Service-Checker-and-Planned-Mast-Maintenance/td-p/4...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.