Feedback: giffgaff achieve Which? Award 2014 - Page 3

Anonymous · ‎21-06-2014

I see giffgaff got the Which? Best Telecoms Provider award for 2014. Is it too much to hope O2 will take note and try to learn a few lessons?

giffgaff certainly appear to have a more flexible attitude to Pay & Go tarfiffs - I have just received a free SIM from them and have initially topped up with a £10 goody bag which I am using in my standby mobile - a Galaxy S2 ( the one that O2 tried to tell me was worthless because they claim the screen is damaged (no one I have shown it to has been able to detect any fault.)

If I should have posted this in the Off Topic section - please forgive.

Gerry

(I have just noticed my online bank statement shows the vendor of the goodybag as Gift Gaff)

Anonymous · ‎23-06-2014

Hi @Toby

They do have a Service Updates aboard for information on improvements to their service , network updates and outages.

A good idea we could perhaps migrate to our forum.

Anonymous · ‎23-06-2014

How would I recognise you over there @Toby ?

Gerry

Anonymous · ‎23-06-2014

I've just left Giff Gaff after 6 / 7 months & ported over to Three.

Giff Gaff signal was awful even though an O2 signal in the same place was fine.

Giff Gaff data became iceage slow where O2 data was useable.

For some annoying reason I sometimes got multiple duplicate texts messages, reflashing the phone software & doing a sim swop never fixed this.

Far to many idiots on the forum not reading the original question the OP asks & just posting up totally rubbish answers, some of the bronze / silver & gold helpers answers that where posted where just laughable.

After the last payback payout at the start of June plenty of people asked for there PAC & left.

Im paying slightly more with Three BUT im getting useable unlimited data & so far I havent lost phone signal, im actually pretty shocked just how good / better the Three signal is compaired to O2 / Giff Gaff.

Cleoriff · ‎23-06-2014

@Anonymous wrote:

Far to many idiots on the forum not reading the original question the OP asks & just posting up totally rubbish answers, some of the bronze / silver & gold helpers answers that where posted where just laughable.

@Anonymous I would agree with your comment above about idiots on the forum.

I have been gobsmacked on a number of occasions when I read some of the answers given (and this from me...a complete technophobe!

One particular thread showed a number of posters trying to better each other with stupidity...when out of the darkness came a lone voice asking WHY no-one had realised the OP was talking about a WINDOWS phone.....

Problem was...the OP was probably long gone at that point, trying to fix the issue on his phone with wrong advice.

Also they are very very kudo happy over there in my opinion. I found it a very cliquey forum. (You scratch my back and I will scratch yours springs to mind):aghast_smiley:

Veritas Numquam Perit

Toby · ‎23-06-2014

Hi Gerry,

I used to work there a while back, but have not posted for a while so I dont think you'd see any of mine

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Anonymous · ‎23-06-2014

I hate all the Kudos rubbish on forums, it really pointless as there handed out by others like smarties.

I did eventually find a way of switching it OFF in my Giff Gaff forum profile settings

Also the endless repeat threads posting the same new ideas when Giff Gaff had already said previously the idea wasn't for them.

If it wasnt that then it was the constant threads asking " why wont my I Phone 5 work on 4G? " soon as it was mentioned the fault was down to Apple the OP get's annoyed.

That & the endless " tethering on unlimited goodybags " threads.

Does anyone know what is happening to Giff Gaff, isnt the funding up later this year?

MI5 · ‎23-06-2014

@Anonymous wrote:
Does anyone know what is happening to Giff Gaff, isnt the funding up later this year?

Has been mentioned and discussed on the gg forum, if anyone is interested http://community.giffgaff.com/t5/Contribute/Is-it-true-that-02-are-terminating-their-contract-with-GiffGaff/td-p/12328182

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-06-2014

@Anonymous said "Giff Gaff signal was awful even though an O2 signal in the same place was fine.

Giff Gaff data became iceage slow where O2 data was useable."

This is what I experienced but others could not see how it could be as both run off the same network masts

Glad I'm not alone !

Anonymous · ‎23-06-2014

@Anonymous wrote:
@Anonymous said "Giff Gaff signal was awful even though an O2 signal in the same place was fine.

Giff Gaff data became iceage slow where O2 data was useable."

This is what I experienced but others could not see how it could be as both run off the same network masts

Does the make/model of phone have a bearing on this signal level issue? A while back I had terrible trouble with my then Galaxy S2 - could not get a good signal or send/receive texts whereas my better 75% with her antediluvian steam-powered Nokia had no problems at all. When I contacted O2 and explained all this the Support staff member claimed that sometimes more sophisticated phones experienced difficulties whilst older ones behaved well. Being a techno-nitwit I swallowed that at the time but is it true?

Gerry

Anonymous · ‎23-06-2014

Some phones hang onto signal better than others.

Remember it's an indication only and not 100% accurate.

I remember the galaxy s2 dud not give an accurate reading.