Feedback: giffgaff achieve Which? Award 2014
on 21-06-2014 22:09
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on 21-06-2014 22:09
I see giffgaff got the Which? Best Telecoms Provider award for 2014. Is it too much to hope O2 will take note and try to learn a few lessons?
giffgaff certainly appear to have a more flexible attitude to Pay & Go tarfiffs - I have just received a free SIM from them and have initially topped up with a £10 goody bag which I am using in my standby mobile - a Galaxy S2 ( the one that O2 tried to tell me was worthless because they claim the screen is damaged (no one I have shown it to has been able to detect any fault.)
If I should have posted this in the Off Topic section - please forgive.
Gerry
(I have just noticed my online bank statement shows the vendor of the goodybag as Gift Gaff)
on 21-06-2014 22:12
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on 21-06-2014 22:12
Their unlimited 3G goody bags look good and so do their Gigabags
4G capped tariffs and now have phones on offer.
No call centre support but their forum members and agents are very helpful.
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on 21-06-2014 22:59
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on 21-06-2014 22:59
No call centres is deliberate to keep costs low and the forum is always full of helpful people falling over themselves to offer assistance as they get payback for doing so.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 21-06-2014 23:18
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on 21-06-2014 23:18
However it's always a good idea to peruse their community boards like all networks they have their pros and cons.
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on 21-06-2014 23:32
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on 21-06-2014 23:32
@Anonymous wrote:
they have their pros and cons.
and more than their fair share of trolls - but any educated person can see through them
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 21-06-2014 23:32
@Anonymous wrote:
It's good they achieved this award.
However it's always a good idea to peruse their community boards like all networks they have their pros and cons.
I very much agree with you @Anonymous as regards the community boards. I won't say anything just yet, but my initial impression of the quality of some of the advice offered was "below average" and certainly not up to the standard I have become accustomed to in this Community. But it is early days and I have not yet encountered any problems that I could not deal with.
Gerry
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on 21-06-2014 23:34
on 21-06-2014 23:34
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on 21-06-2014 23:34
Your on the right path to guiding yourself to what's good in choice for you.
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on 21-06-2014 23:35
on 21-06-2014 23:36
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on 21-06-2014 23:36
Your passion for giffgaff certainly shines through MI5.