Solved: Fantastic Customer Service

Anonymous · ‎25-03-2014

I upgraded both of my phones today to the new HTC one M8 and recycled my old iPhones. I dealt with a very pleasant girl called Olivia. I would just like to pass on my biggest thanks to her for all the help she gave me! It was a very long call so thanks for her patience! She was so helpful and gave me the best customer service I have ever received, she deserves a big bonus or a raise! Thanks again Olivia for reminding me why I stay with O2!

Anonymous · ‎25-03-2014

Hi and Welcome.

Great to hear your experience went well with your upgrade.

Im sure the site Co Ordinator @Toby will pass your feedback if you send him some more details via PM

http://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444

Thank you for taking the time to leave your post.

Anonymous · ‎25-03-2014

Hi and Welcome.

Great to hear your experience went well with your upgrade.

Im sure the site Co Ordinator @Toby will pass your feedback if you send him some more details via PM

http://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444

Thank you for taking the time to leave your post.

MI5 · ‎25-03-2014

Good to hear and how are you finding the M8 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎25-03-2014

@MI5 wrote:
Good to hear and how are you finding the M8 ?

It was only revealed and put on sale today, so I doubt the OP has it yet, but I'll be interested in hearing their experience with it once they have it for a bit.

This looks like a fun addition to the phone, although it sounds a little pricey: http://www.theverge.com/2014/3/25/5546996/see-the-many-faces-of-the-htc-ones-dot-view-case

I DO NOT WORK FOR O2

jonsie · ‎25-03-2014

Looks a nice bit of kit!

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎25-03-2014

Should have new phones Thursday 🙂 looks like a fab phone! My upgrade was due on the day the m8 was first leaked so glad I waited! Will deffo pass comments on to @Toby

Anonymous · ‎25-03-2014

And to top it all off, I had the upfront costs for the phone waivered and got £200 house of Fraser vouchers and £230 back on my old phones!

Anonymous · ‎25-03-2014

@Anonymous wrote:
Should have new phones Thursday 🙂 looks like a fab phone! My upgrade was due on the day the m8 was first leaked so glad I waited! Will deffo pass comments on to @Toby

Well we are looking forward to your thoughts after having a play with your new toy.

I'm sure your comments will reach those involved.

Anonymous · ‎25-03-2014

@Anonymous wrote:
And to top it all off, I had the upfront costs for the phone waivered and got £200 house of Fraser vouchers and £230 back on my old phones!

Awesome

Juat to be nosey which iPhones did you send back ?

Anonymous · ‎25-03-2014

Of course! Will be posting as soon as I've had a fiddle lol

O2

Fantastic Customer Service

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