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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Resolved! o2 masts....

After three weeks loss of my local mast in central British city I have been without o2 4G, or 3G, B/B. Why can a mast, in a city, on public land be down without repair for more than a couple of days? Do engineers exist and do they have spare parts to...

Anonymous by Not applicable
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Resolved! Demand Great, The Xperia Z3

1st of all, lets get my dilemma out the way. There is one thing i have always said about Sony devices, go through my posts and you'll see it a few times. But in case you havn't read, ill write it again."the only thing that lets sony xperias down is b...

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viridis by Level 56: Guvnor
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  • 83 replies
  • 8 kudos

telephone wait time

your telephone wait time is ****. i have spent 30- minutews tonight so far and ovewr hour on tuesday.. bet it doesnt take that long if i want to get a new contract. Get it sorted.....

Anonymous by Not applicable
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Samsung Galaxy Note 3 -> My Review by BandOfBrothers.

Device name : Samsung Galaxy Note 3. By : BandofBrothers. I would like to start this ‘Try The Tech’ Review with my usual and respectful Thank you to @Toby , @MarinaP and @Marjo our O2 Community Site Management, and to 02 for permitting me once again ...

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Anonymous by Not applicable
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Resolved! Voicemail messages

Hi, are voicemail messages automatically deleted after a certain period of time? If so, can I retrieve them somehow? There's a few from last year that I wanted to keep and they seem to have disappeared. Thanks

Anonymous by Not applicable
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REALLY terrible service from O2,,i mean TERRIBLE, wasting my time and money

I rang O2 as i had returned my new phone (faulty) - I then contacted online support (waited over half an hour to actually communicate with someone), they told me that my contract had been cancelled and I would have to re - upgrade. They gave me the n...

Anonymous by Not applicable
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  • 13 replies
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Feeling a lead up the garden path...

Hi, Basically, there is a bit of history behind this... My 3G coverage at home 'nosedived' around the end of April to May-ish, and consequently, the ratio of 2G versus 3G uptime has 'subjectively' changed, since taking out my contract in January 2012...

Anonymous by Not applicable
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Resolved! Exchanging handset within the 14 day period

Hi there, just upgraded my phone via fast track at the O2 shop and after a day I decided that I did not like it, so returned it to the shop to exchange it under the 14 day exchange policy and the manager said it is not possible.It clearly says on the...

Anonymous by Not applicable
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  • 32 replies
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iphone6plus

hi i have upgraded to the iphone 6 plus, not happy with the phone, i was just wondering if i could return it and just get the 6?

Anonymous by Not applicable
  • 1927 Views
  • 4 replies
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