Re: Excellent customer service from Lindsey

Anonymous · ‎13-01-2017

I have had a problem with my 02 device receving calls ever since I first upgraded and have received lots of unhelpful advice ever since I've rung 02 (have you tried switching voicemail off and on, etc). It has been very frustrating. After a year and with the warranty coming to an end, the advice was becoming even less helpful. And then I spoke to Lindsey at South Yorkshire Derne Valley Call Centre who was absolutely excellent. Efficient, helpful, kind, polite, quick in her responses, great advice and with wonderful customer service skills too - she completely changed my perception of 02 in one call. I really hope she is commended by 02 for such a great job.

MI5 · ‎13-01-2017

Good to hear

PS there's a voicemail help thread here if you need it https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-01-2017

EXCELLENT service @Anonymous and @Toby will feed it back for you.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

gmarkj · ‎13-01-2017

Some feedback to pass on @Toby?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎13-01-2017

Lovely to hear such positive feedback @Anonymous. Welcome to the forum by the way...

Veritas Numquam Perit

Marjo · ‎13-01-2017

Lovely to read about your positive experience, @Anonymous! Thanks for posting this. We can certainly pass it on.

O2

Excellent customer service from Lindsey

Photos