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Delivery Pin Code - Utter Shambles

DB94
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Why does customer service get away with sending a delivery PIN code to the phone I lost last week abroad knowing I have just bought a new contract and sim! Wasted yesterday and today trying to get a delivery PIN code sent to my email address associated with the account and no one has got a clue. Countless phone calls waste of time! Been with O2 for over 10 years and ready for sacking it. Utter joke! 

Message 1 of 16
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Dave-O2
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@gmarkj If no code has been received, this will be due to the member's contact number not correctly entered at the point of order.

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Message 11 of 16
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MI5
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Or O2 sending it to a number that was replaced 20 years ago 🙄

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 16
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gmarkj
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Does it not go to the number on the account? Or at least, defaults to that in the box to update.

That would make the most sense @Dave-O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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Message 13 of 16
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MI5
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It was sending to my original number That O2 gave me some 25 years ago before I ported my current number in to O2.

In the same way they replaced my correct email address with the original O2 email allocated, again some 25 years ago.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 16
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gmarkj
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Good ol' o2 systems. Making things more complicated than they need to be!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 15 of 16
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Dave-O2
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Hey @gmarkj 

 

The contact number will need to be updated, this won't automatically be sent to the mobile number on the account.

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Message 16 of 16
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