Showing results for 
Search instead for 
Did you mean: 

Verification for automated online or telephone help

Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions

What an absolute nonsense the verification system is. I tried to order a new sim because mine is faulty. Yet they try to verify you by sending a security number by text to the phone with the faulty sim. Clearly that isn’t going to work! Next option for verification is fixing the answer to your security question but they won’t tell you what the actual question is. Complete and utter shambles. I thought companies these days were keen to minimise the need for in person customer assistance. Wouldn’t be staying with O2 if it wasn’t part of my Virgin media package. 

Message 1 of 2

Level 94: Supreme
  • 146128 Posts
  • 636 Topics
  • 28158 Solutions


Pop into your local O2 store with photo ID or call customer services.
You can use Skype to call if no other phone.
Guide to using Skype: Guide: A Guide to Skype 
Call 202 from any O2 mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (, Twitter (, or Instagram (

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2