Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Augmented Reality in Apps

Hey everyone, As I was doing a bit of online reading this morning, I found out that the game Angry Birds was going to integrate Augmented Reality soon. This follows the success of Pokemon Go in the past few years, and the upcoming Harry Potter Wizard...

EmilieT by Former Staff
  • 6 replies
  • 0 kudos

What do you look for in a new phone?

Hi everyone, When it comes to chosing our trusted tech companion, we all have different priorities in mind. The most tech savy of us will look at specific specs, while others might have in mind a special need they have, or a more aesthetic focus. Wha...

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EmilieT by Former Staff
  • 20 replies
  • 0 kudos

Network upgrades

Why did 02 send me a text saying that they where going to be doing some upgrades on the 16th when they havent done anything upto now

paddyguy by Level 4: Observant
  • 6 replies
  • 0 kudos

sim only £20

Both Vodafone and 3 are offering £20 a month 100gb, Unlimited mins and text and roaming in 71 countries deal. How come youre not matching that ? 25gb for £20 on sim only maybe good but your going to loose customers as theyre offereing same value of m...


I was offered £160 for my iPhone 7 - it had spent its life in a leather case and had a screen cover - it was literally immaculate when I returned it. A colleague laughed when told him and said o2 would email me saying there was damage and offer me mu...

Mike3 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Ursula - Fraudulent Charges

Just want to say a big thank you to Ursula, who has just helped me deal with unauthaurised charges on my account! I called o2 feeling very stressed out and left the phone call a very happy customer She was extremely understanding, explained the situa...

Boosting signal and Boost boxes

Can anyone explain to me the rationale behind not offering pay monthly customers a boost box to improve signal please? o2 tried to explain it to me yesterday, but I still don't see the logic when I don't have a good service. The full story: Until a f...

positive feedback

just wanted to say a huge thank you to o2 Brixton branch staff.went on the 11th to upgrade to a phone and was served by nehemiah who was friendly and professional and made sure everything was perfect.I went again on the 13th because there was a fault...

fati by Level 1: Joiner
  • 2 replies
  • 3 kudos

O2 website

The website asks to help choosing a phone, great? so i fill in my requrements "all i want is a hot spot phone". the website says the Nokia 3310 but cheaper is the Alcatel 20.38 (£5). its nice and cheap so i buy. upon receiving, it does not have wifi ...

2O by Level 1: Joiner
  • 9 replies
  • 0 kudos


Wow, my luck with O2 is terrible to say the least. I pre order the S10+ on the 20th feb, 7th of March get an email saying order will be delivered Monday Fine… Stay off work on Monday 12pm arrives so I ring DPD as I’ve not had my hour slot.. DPD tell ...

evelx by Level 1: Joiner
  • 3 replies
  • 0 kudos