General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Android My O2 App Update

It looks like the new update is now working from the Play StoreVersion 13.8.11

Poor area coverage

I have now had no coverage in my area for 109 consecutive days. Why won't o2 fix the problem, and why do I have to chase response and request reimbursement for lack of service. Only to be told I should be happy to have a contract from o2 and I should...

Complaint

How do I get through to anyone?? I took out my plan over 2 weeks ago and was promised a £400 digital MasterCard voucher and I've heard nothing. I try the chat and it keeps telling me no one can speak to me. What do I do??

Apple Watch Ultra and Apple Watch 8 Using Cellular Data on O2

There have been some issues with the cellular data connectivity reported by O2 customers on the Apple Watch Ultra and Apple Watch 8 in this thread here: https://community.o2.co.uk/t5/Tech-Support/Apple-Watch-Ultra-Disconnecting-from-Cellular-Data-and...

Yahoo! , Yahoo + Ymail +

Hubby is receiving Yahoo scams everyday . Re Yahoo + ad free service. Ive looked at these emails and they are coming from ridiculous addresses. And offering a new webpage for yahoo.We also looked at his yahoo website. He clicked on the upgrade (I'd h...

O2 and Google Pixel Watch Promotion - Rant!!

Time to upgrade my phone! Excellent - and there is a promotion, order a Pixel 7 Pro, you get a free Pixel watch (£330 value) so long as you do before the end of Monday October 17th.So on Saturday Oct 15th I start the process and end up with an error ...

Message not sent phone number formatted incorrectly

I recently switched to 02 from ID mobile and I ported my number across. Ever since porting my number I can receive SMS messages but I can't send them! I've tried different SMS apps and the result is always the same.....message not sent, phone number ...

Terrible 4G Coverage

The 4G coverage with O2 is awful. The coverage checker is absolute nonsense! Every time I visit Cheshire Oaks I basically might as well leave my phone at home despite the coverage checker showing the service is 'GOOD' for the area. For me Cheshire Oa...

NEW SCAM GOVUK re support

On the day (Saturday ) I received 150.00 support into the bank. I received a text about eligibility ffor more support from GOVUK... with logo. I ignored this for a long time then thought I'd clink to open it to see what it was about. It was then i no...

Apple Watch ultra

I ordered the Apple Watch ultra on 8 September, and the launch date was 23 September, now we’re in 20 October and I’ve not received the watch or any updates what’s going on, all I get told is it’s delayed, on the o2 website it says 4 weeks or more fo...