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Delayed Delivery for HAN Samsung Galaxy S24 Ultra 5G 1SAE35VN - 10 days ago, no updates

cherylgalbraith
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Hello,

 

Looking for advice. I had recently purchased a new Samsung Galaxy S24 Ultra 5G to then be told its out of stock 10 days ago.  I have not had any updates, when I look at the tracker it explains I will get a notification when its been dispatched as its been ordered by through the supplier.

 

I would like to utilise promotions to obtain free new ear buds, but you need to claim this within 30days of purchase. However, how long should you wait or is it intentional so you are not able to obtain this deal.

 

Are there options to cancel the order if I do not hear back in the next 4 days as 2 weeks I think is a sufficient amount of time to wait, if there were stock issues, the purchase should have not gone through and it also impacts on other deals/benefits associated with doing a new upgrade.

 

Many thanks

 

Cheryl

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MI5
Level 94: Supreme
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@cherylgalbraith 

The 30 days starts from when you receive the device.

Guide: Gift with Purchase  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Oxonian
Level 29: Intuitive
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Have you tried contacting sales' team at O2 to discuss your problem with the delay in delivery ? 

 

You can call them from 8am to 8pm on 0800 081 0255. 

 

Alternatively, you can contact them via social media :-

 

Guide: How to find help & contact O2 

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