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02 have taken unauthorised money from my partner's account

891
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02 have taken an unauthorised amount of money from my partners account.They authorised £250 and they have taken £850 I have tried dealing with this for weeks over the phone to be lied to and promised a refund now they are doing nothing this has put my partner in financial distress and even the complaints department are ignoring me I have now a case number from consumer Ombudsman so stressed 

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MI5
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@891 

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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