Re: Data Usage

zimaprim · ‎12-10-2018

Recently I’ve noticed, since the O2 has introduced new plans for iPhones Xs, my free data are going very fast - from 05/10 to 12/10 I’ve spent 20GB according myO2. My weekly average usage before introducing new plans was 6GB. I have not changed my data usage habits. So it is mistery for me how comes I am spending so much data. Is this a way how O2 forces me to upgrade and buy new iPhone? Has anybody else noticed similar?

MI5 · ‎12-10-2018

No and I think that is a crazy notion tbh.
How would that even be possible?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎12-10-2018

@zimaprim No one here is able to view another customer's account. You need to discuss this with customer service. You should call rather than use Live Chat. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

jonsie · ‎13-10-2018

What is your phone saying you've used? Do you reset the logs each month?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎16-10-2018

Hi @zimaprim, have you found out more about your data usage since you last posted? It'd be interesting to know if you discovered what's going on

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