I have been with O2 for well over 10 years. I have recently had a PAYG sim because I was living in another country. I'm now back in the UK and ready to sign another monthly contract.
I see online everywhere that when you are renewing your contract you have power to haggle with the phone company rates, because you can obviously go elsewhere. I called o2, got through to customer retention and told them that I had been a customer for many years, but I was seeing better deals available, so I wanted my PAC code.
They asked what other offers I had seen and I told them the details of current offers from other providers... then they just said "okay", and gave me my PAC code. They didn't attempt to negotiote at all. I was just hoping to get thoughts on this.
Of course, I am prepared to move networks, and I can get better deals, but I have had no issues with o2 and would have been happy to stay if they had improved their offer at all for a long-term customer. Just seems like bad service from o2.
Thanks.
