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Constant Pop Up on Forum

madasaf1sh
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Is anyone else getting constant pop ups on the forum, such as this 

madasaf1sh_0-1674144256548.png

 

No matter which browser or OS i use they pop up every few minutes... 

How can I kill the damn things... 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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pgn
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@pgn wrote:

Always on edge when that d*mned pop-up pops up here 🙄😉

 

See, that did not take long:

Dmndpopup.png


And clearly I have filled it in at some point in the past:

https://community.o2.co.uk/t5/valuesurveys/surveyconfirmationpage/survey-response/tooSoon

GoForthAndMultiplyMessafge.png

Any update, @Breanna or @Martin-O2 ?

I do not see similar nag-screens on the VM-side of the barn.

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pgn
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Well, I got as far as here on the phone earlier: https://community.o2.co.uk/t5/valuesurveys/surveyconfirmationpage

Maybe it will stop hassling me there...? 🤔🤷

Message 62 of 134
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pgn
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Martin-O2 wrote:

Hey everyone,

 

The popup issue is still under investigation. The cause has been determined but the fix is proving more complicated than expected so unfortunately I don't have a time frame as yet.  


One for @Dave-O2 - probably one that was not in your handover from the previous manager - and look, is if on cue, up pops the damned thing as I type:

pgn_0-1693771869620.png

I have answered it on both phone and laptop, yet still it comes back, and if you try to answer it again, you get this infuriating response:

GoForthAndMultiplyMessafge.png

It's a right royal pain in the futtocks, so *anything* you can do to get the thing switched off would be great!

 

Thanks!

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Dave-O2
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Thanks for putting this one on my radar @pgn 😃

 

Must be a right pain! 🙄

 

Let me check in on the investigation to see if we have any further updates or details to share.

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jonsie
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Enlli
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@jonsie wrote:

Seems such a simple fix

Just get rid of it altogether!!


Agreed.

There is little in the survey that could not be gleaned from reading post

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Cleoriff
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@Dave-O2 

A couple of years ago when these pop ups got so bad, @Martin-O2 just turned them off.

Now I'm not sure whether it's as easy as that nowadays but thought it was time to let you know as they really, really get on our nerves!!

Veritas Numquam Perit

Girl in a jacket
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TallTrees
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YES AGREED POPS UP

(tell us what you 🤔) Should I?

WHEN I AM IN MIDDLE OF COMPOSING A GENIUS ANSWER SOMEWHERE 😂😂

AND TRANSPORTS IT TO TOP OF PAGE 

FED UP FED UP FED UP

HATE IT

@madasaf1sh 

@Cleoriff 

@Enlli 

@jonsie 

@Dave-O2 



HAPPINESS IS BEE SHAPED

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gmarkj
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Interestingly I was getting the feedback pop up on my phone over the weekend (we were away seeing friends, so not on the laptop).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Dave-O2
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Hello everyone,

 

The latest I have available to share on this is that the developers are still working on the case and if it's not something that can be fixed before then, we're told the fix will be implemented alongside the next major update - for which we currently have no ETA.

 

Currently, the pop-up isn't something we can turn off at this time either.

 

Sorry, I know that this is not the update we were all hoping for 😣 Fingers crossed for some good news on this in the near future :fingers_crossed:

 

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