Solved: Complaints

Anonymous · ‎17-11-2016

Did you know that O2 do not allow complaints to be made by email?

This make complaining very difficult unless you have hours to spare explaining on the phone or by live chat.

Bambino · ‎17-11-2016

@Anonymous All the methods to make a complaint can be found here: http://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2

Bambino · ‎17-11-2016

@Anonymous All the methods to make a complaint can be found here: http://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2

Cleoriff · ‎17-11-2016

Hi @Anonymous Yes we know you can't complain via email directly but if you follow the official route and you disagree with the the result ...you can email the complains review service complaintreviewservice@o2.com

Veritas Numquam Perit

MI5 · ‎17-11-2016

You could always make a complaint about the complaints process if you wish.....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎18-11-2016

@Anonymous wrote:
Did you know that O2 do not allow complaints to be made by email?
This make complaining very difficult unless you have hours to spare explaining on the phone or by live chat.

They do, as explained.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎18-11-2016

Yes I know. Still no email

Anonymous · ‎18-11-2016

Yes you have to complain by phone, live chat or LETTER first. Only once O2 have decided that the complain has not been resolved can you email the complaint review service. It took me well over an hour on live chat to achieve that. It makes complaining almost impossible. Not acceptable by anyones standards.

jonsie · ‎19-11-2016

I'm not sure why they are telling you that a letter has to be sent first? Complete and utter tosh.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎19-11-2016

@jonsie wrote:
I'm not sure why they are telling you that a letter has to be sent first? Complete and utter tosh.

I would have said exactly the same @jonsie ..then I have just looked at the How to Complain link where it says

How Do I Get In Touch?

Our service teams are in the best position to deal with your complaint and should be the first people you contact. You can contact them by web chat, phone, or letter.

However...when you proceed to the drop down boxes there is no mention of any address for 'the letter.' It takes you through the process as we have always understood it..ie phoning as the first step. Bit confusing if honest.

http://www.o2.co.uk/how-to-complain

Veritas Numquam Perit

adamtemp64 · ‎19-11-2016

@Cleoriff has highlighted the pertinant bit "OR letter" not must etc

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