Complaints

[Anonymous]

Did you know that O2 do not allow complaints to be made by email?

This make complaining very difficult unless you have hours to spare explaining on the phone or by live chat.

[jonsie]

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@adamtemp64 wrote:

@Cleoriff has highlighted the pertinant bit "OR letter" not must etc

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Exactly that. A letter isn't necessary . 

[Cleoriff]

Hang on....I didn't say it was. I am simply clarifying what it says on the website if making a complaint. It's that part @Anonymous was obviously referring to...

[jonsie]

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@Cleoriff wrote:

Hang on....I didn't say it was. I am simply clarifying what it says on the website if making a complaint. It's that part @Anonymous was obviously referring to...

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No, not saying you did but presumably the adviser didn't mention the OR when reading the script....