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Complaint

Pjwilson
Level 1: Joiner
  • 1 Posts
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Today I tried to add a Samsung galaxy book Go to my account and I for the  life of me I can't     understand why they (O2) want £175 deposit from me. When in April this year they  (O2) let me have a Samsung galaxy note ultra that cost over a £1000 with no up front payment  and  no deposit Why ? Soooo disappointed with O2

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madasaf1sh
Level 56: Guvnor
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@Pjwilson 

 

This is o2's business policy, and they obviously see you having 2 devices on contract as a risk.  Unfortunately then can and do choose who they give contracts to, and even existing customers can be asked for deposits etc. It isn't a right or guarantee to be able to add for no extra cost a new line.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts





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