Community platform bugs, issues and suggestions

[Martin-O2]

Hey everyone, 

This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when it was first reported, the current status and the latest update. This will enable you to easily check if something you've noticed has already been flagged. 

How do I report a new issue or bug I've encountered on the community? 

We would like you to use this topic to report any new bugs or issues that you come across so we can add them to the tracker. To do this simply report the issue in the comments and tag in the community team so we can update the top post with any new issues. Please include as much detail as possible when reporting a new issue and where possible include the following: 

• The Date and time you first noticed the issue 
• A detailed description of what the issue is and how it's affecting your user experience 
• If applicable include the URL of where you encountered the issue 
• The web browser and operating system you are using 
• If applicable a screenshot of the issue 

The above information will help us and the support team properly identify the issue and get working on a fix. 

How do I check the status of an issue that has been reported? 

At the bottom of this post you will see a list of all the active and recently resolved issues. The current status of the issue, along with the most recent update with be shown there. If you have a new question or more information about an open issue please post it in the comments of this topic. 

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You can also use this topic to make requests or suggestions for new features or changes to how the community platform works! Please bear in mind that making changes can often take time and some requests won't be possible for various reasons but that said we would really appreciate your insights on how to improve the community interface and will aim to implement changes where possible. We will track any suggestions below the issues. 

Thanks for your patience while we work the outstanding issues and for your help reporting and testing. 

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Issue: Your own posts showing in the unread message page

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 

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Issue: Unread posts taking you to the OP and not the unread post

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 

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Issue: Customer survey pop-up frequency and drop to bottom of the webpage

Date reported: 04/01/22

Status: Cause of the issue identified and waiting on a fix 

Latest update: 15/03/22 - The engineering team are currently working on a resolution to the bug causing this issue

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Issue: Post flooding error message when attempting to post some messages

Date reported: 13/04/22

Status: Resolved 

Latest update: 26/05/22 - A bug fix update has been deployed and the issue has been resolved. 

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Issue: Add video button not appearing 

Date reported: 20/04/22

Status: Cause of the issue in being researched 

Latest update: 19/05/22 - The cause of this issue is still being investigated   

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Issue: Security check message when logging into the community 

Date reported: 06/05/22

Status: Resolved

Latest update: 08/09/22 - The security check message will no longer appear when logging into the community. 

[Breanna]

@Mi-Amigo 

@madasaf1sh had the same exact problem earlier: https://community.o2.co.uk/t5/Discussions-Feedback/Strange-Problem-this-Morning/m-p/1599705#M124224

[madasaf1sh]

@Mi-Amigo 

I had that earlier today and it fixed itself, after a few hours, see my post https://community.o2.co.uk/t5/Discussions-Feedback/Strange-Problem-this-Morning

o2 IT are already aware... 

Might be worth clearing cookies and temp files and then leaving it a while for it to fix itself.... 

[pgn]

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@Mi-Amigo wrote:

Issue with MyO2 today - Tues 31 Jan 2023

Logged on; wanted to check useage. Went to My02 and got this [cant give screenshot; this is cut & paste]

Current Balance

This information is not available at the moment. Please try again later.

Your Tariff

We can't currently show your tariff information

Some of the options to manage your tariff may also not be available on this page at the moment.

You can try refreshing the page or waiting a few minutes.

Tried refreshing page; waited a few mins; even cleared cache etc...

Anyone else having same issue ?

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You may be mid-move to this new 360 billing platform, @Mi-Amigo 

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424

If a Private Browsing or Incognito tab gives the same, I would leave it 24hrs and try again tomorrow.

You could call CS, they should still have access, but I've give it the day firs, based on link I posted above.

[Mi-Amigo]

Thank you @Breanna for tip about @madasaf1sh post; and thanks to @madasaf1sh and @pgn for your replies. 

It looks like I had the same problem as @madasaf1sh . I didn`t phone O2 but have just checked MyO2 again, via the link on Community, and shows my current available useage [which is what I wanted to know] and also can access my latest bill.

Another glitch ? Dunno but pleased it righted itself. 

[Cleoriff]

@Mi-Amigo 

Sorry for late reply but just to report that I haven't had that issue yet. I wonder if it's tariff dependent?

I'm Sim only and aware we are being moved to new billing platform, so is sim only the last of the pile to be moved? Also just upgraded last week. 😁

Pleased it's sorted for you though.

[Mi-Amigo]

Thank you @jonsie for your post. Sorry didn`t mention it earlier.

Thank you @Cleoriff . Not sure if this is due to new billing platform and if it is whether it is affecting some [like me] on Monthly tariff. Can`t understand why it has suddenl cleared itself. 

[gmarkj]

Just found some "dead" links - the index of community guides has several that no longer work, I just get the below page:

Might need to do some pruning on dead links...

[Mi-Amigo]

All our WRQ quizzers - @Cleoriff @pgn @gmarkj @MI5 @jonsie @Comben @Spenny @J9el @BobM @TallTrees 

we have a New issue

@Martin-O2 @RafaC @Breanna 

I tried copying and pasting images of Thinkers for answers to Monday`s White Room Quiz. OK until part way through when got red banner message

- You have reached the upload limit of 5,000 images.

Is this for real ? Can I no longer provide images for WRQ - and presumably any other game ?

If this is the case, then this will affect one of the most popular threads on Off Topic.  

[Cleoriff]

@Mi-Amigo 

There is a limit as I've had that message ages ago. You need to go into your image file and delete some of the older ones. Those images will then disappear from the posts you inserted them into.

Just to say, you must have posted images of thinkers every time you do a WRQ. If you take them from your image file, (instead of copying and pasting new ones) you wont have a problem as they aren't seen as new images.

[Mi-Amigo]

Thanks @Cleoriff 

I tried an alternative - rather than copy & paste which the forum didn`t like, did fresh upload from profile and has worked for today`s [Wed] WRQ

but will keep in mind your hint should issue arise again