Community platform bugs, issues and suggestions

[Martin-O2]

Hey everyone, 

This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when it was first reported, the current status and the latest update. This will enable you to easily check if something you've noticed has already been flagged. 

How do I report a new issue or bug I've encountered on the community? 

We would like you to use this topic to report any new bugs or issues that you come across so we can add them to the tracker. To do this simply report the issue in the comments and tag in the community team so we can update the top post with any new issues. Please include as much detail as possible when reporting a new issue and where possible include the following: 

• The Date and time you first noticed the issue 
• A detailed description of what the issue is and how it's affecting your user experience 
• If applicable include the URL of where you encountered the issue 
• The web browser and operating system you are using 
• If applicable a screenshot of the issue 

The above information will help us and the support team properly identify the issue and get working on a fix. 

How do I check the status of an issue that has been reported? 

At the bottom of this post you will see a list of all the active and recently resolved issues. The current status of the issue, along with the most recent update with be shown there. If you have a new question or more information about an open issue please post it in the comments of this topic. 

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You can also use this topic to make requests or suggestions for new features or changes to how the community platform works! Please bear in mind that making changes can often take time and some requests won't be possible for various reasons but that said we would really appreciate your insights on how to improve the community interface and will aim to implement changes where possible. We will track any suggestions below the issues. 

Thanks for your patience while we work the outstanding issues and for your help reporting and testing. 

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Issue: Your own posts showing in the unread message page

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 

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Issue: Unread posts taking you to the OP and not the unread post

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 

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Issue: Customer survey pop-up frequency and drop to bottom of the webpage

Date reported: 04/01/22

Status: Cause of the issue identified and waiting on a fix 

Latest update: 15/03/22 - The engineering team are currently working on a resolution to the bug causing this issue

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Issue: Post flooding error message when attempting to post some messages

Date reported: 13/04/22

Status: Resolved 

Latest update: 26/05/22 - A bug fix update has been deployed and the issue has been resolved. 

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Issue: Add video button not appearing 

Date reported: 20/04/22

Status: Cause of the issue in being researched 

Latest update: 19/05/22 - The cause of this issue is still being investigated   

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Issue: Security check message when logging into the community 

Date reported: 06/05/22

Status: Resolved

Latest update: 08/09/22 - The security check message will no longer appear when logging into the community. 

[Cleoriff]

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@blissgirl wrote:

@Cleoriffold laptop was win10 new one is win11😊

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Thanks for that @blissgirl. Did the glitch occur with the Win10 or 11 laptop?

[blissgirl]

with the win10 laptop @Cleoriff 

[Cleoriff]

MMmmmmm. Thanks for that I'll need to think about upgrading. Out of interest, do you use Firefox as your default browser? 

[blissgirl]

@Cleoriffyes I do

[Cleoriff]

Thanks for that Kasia. Very helpful xx

[blissgirl]

Your welcome @Cleoriff 

[gmarkj]

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@Cleoriff wrote:

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@pgn wrote:

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@Cleoriff wrote:

Now using Chrome. A millisecond of icons missing (when I hit the reply box) but then filled in immediately. The size of the page and font is too small and unlike FF I can't see any icons along the top of the page to Zoom in or out? Pfffttt.

So No I won't be making this my default browser thanks 😂

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Ctrl- + (plus) and Ctrl- - (minus) will increase and decrease the screen size for you on most browsers, @Cleoriff 

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Thanks for that @pgn. Needless to say that worked. Blimey, every day's a school day on here! 😍

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Here too - I used Ctrl and the scroll button on the mouse!

Just to add - no issues here on Win10 Enterprise and Chrome

[Cleoriff]

Thanks for that @gmarkj. 👍

Tried it on FF and doesn't work, although I expect it would on Chrome. 😂

Thing is I've never need to try anything different using FF . At the top left hand  corner you see this

Click on View and you will see Zoom. I use that to zoom in and out on FF.

[Mi-Amigo]

Issue with MyO2 today - Tues 31 Jan 2023

Logged on; wanted to check useage. Went to My02 and got this [cant give screenshot; this is cut & paste]

Current Balance

This information is not available at the moment. Please try again later.

Your Tariff

We can't currently show your tariff information

Some of the options to manage your tariff may also not be available on this page at the moment.

You can try refreshing the page or waiting a few minutes.

Tried refreshing page; waited a few mins; even cleared cache etc...

Anyone else having same issue ?

[jonsie]

All working fine for me both contract and PAYG

Noticed, as an aside, that community rewards still haven't been credited yet