Community platform bugs, issues and suggestions

[Martin-O2]

Hey everyone, 

This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when it was first reported, the current status and the latest update. This will enable you to easily check if something you've noticed has already been flagged. 

How do I report a new issue or bug I've encountered on the community? 

We would like you to use this topic to report any new bugs or issues that you come across so we can add them to the tracker. To do this simply report the issue in the comments and tag in the community team so we can update the top post with any new issues. Please include as much detail as possible when reporting a new issue and where possible include the following: 

• The Date and time you first noticed the issue 
• A detailed description of what the issue is and how it's affecting your user experience 
• If applicable include the URL of where you encountered the issue 
• The web browser and operating system you are using 
• If applicable a screenshot of the issue 

The above information will help us and the support team properly identify the issue and get working on a fix. 

How do I check the status of an issue that has been reported? 

At the bottom of this post you will see a list of all the active and recently resolved issues. The current status of the issue, along with the most recent update with be shown there. If you have a new question or more information about an open issue please post it in the comments of this topic. 

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You can also use this topic to make requests or suggestions for new features or changes to how the community platform works! Please bear in mind that making changes can often take time and some requests won't be possible for various reasons but that said we would really appreciate your insights on how to improve the community interface and will aim to implement changes where possible. We will track any suggestions below the issues. 

Thanks for your patience while we work the outstanding issues and for your help reporting and testing. 

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Issue: Your own posts showing in the unread message page

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 

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Issue: Unread posts taking you to the OP and not the unread post

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 

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Issue: Customer survey pop-up frequency and drop to bottom of the webpage

Date reported: 04/01/22

Status: Cause of the issue identified and waiting on a fix 

Latest update: 15/03/22 - The engineering team are currently working on a resolution to the bug causing this issue

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Issue: Post flooding error message when attempting to post some messages

Date reported: 13/04/22

Status: Resolved 

Latest update: 26/05/22 - A bug fix update has been deployed and the issue has been resolved. 

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Issue: Add video button not appearing 

Date reported: 20/04/22

Status: Cause of the issue in being researched 

Latest update: 19/05/22 - The cause of this issue is still being investigated   

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Issue: Security check message when logging into the community 

Date reported: 06/05/22

Status: Resolved

Latest update: 08/09/22 - The security check message will no longer appear when logging into the community. 

[Breanna]

I've just seen this about the Index. I'll go through and have a look.

[Martin-O2]

Thanks @Mi-Amigo, @Cleoriff! Deleting some older images will do the trick and I'll also check if I can increase the image count for members in the settings.

[BobHarvey]

Here is a queer thing.  Starting from the bottom of the page, following "Contact Us" goes to Contact Us | Help, Support and Useful Numbers | O2

In the middle of that page is a little box:

I sort of expected that clicking on that would lead to a virtual assistant.  It doesn't.  It goes to the community forum

The "start a conversation" button on there creates a new community forum post.

I don't think that is like a "Virtual Assistant" at all!

[pgn]

Worked for me @BobHarvey -

And it directed me to MyO2 when I asked about my Device upgrade date...

[gmarkj]

Unread posts is back...

Edited to add:
Have just marked the thread as read on the thread itself - no change.

Repeated this on the unread posts page (options - mark all posts as read) - no unread posts.

[pgn]

And the Feedback popup never left. When, @Martin-O2 is it likely the developers will apply what they know now to be a Bugfix for the pesky persistent popup? 🫤

[jonsie]

It is quite disgraceful that these things have been happening without being addressed by the buffoons at Koros

Inept and apathetic

O2 must be at the bottom of a very long waiting list for the little old guy working in what must be an old tin shack

FROM DAY ONE KOROS HAS BEEN A DISASTER FOR THIS COMMUNITY AND THE CONTRIBUTORS

[Martin-O2]

Hi guys unfortunately I have no update on the unread posts or survey popup issues. We've waiting on the fix but I don't have an ETA on when this will happen. 

[pgn]

That tin shack must be out of range of either VM's broadband or in an O2 blind-spot, @Martin-O2 - as per @jonsie's adroit observation above.

I noticed recently that EE's forum is Khoros/Lithium too - how many more?

[gmarkj]

Not sure if there is a delay or issue, but I have been tagged 3 times since 9am but no notifications:

This screen shot from unread posts:

This one from notifications:

Maybe something to check @Martin-O2 or @Breanna ?