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Community platform bugs, issues and suggestions

Martin-O2
Former Staff
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Hey everyone, 

 

This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when it was first reported, the current status and the latest update. This will enable you to easily check if something you've noticed has already been flagged. 

 

How do I report a new issue or bug I've encountered on the community? 

We would like you to use this topic to report any new bugs or issues that you come across so we can add them to the tracker. To do this simply report the issue in the comments and tag in the community team so we can update the top post with any new issues. Please include as much detail as possible when reporting a new issue and where possible include the following: 

 

  • The Date and time you first noticed the issue 
  • A detailed description of what the issue is and how it's affecting your user experience 
  • If applicable include the URL of where you encountered the issue 
  • The web browser and operating system you are using 
  • If applicable a screenshot of the issue 

The above information will help us and the support team properly identify the issue and get working on a fix. 

 

How do I check the status of an issue that has been reported? 

At the bottom of this post you will see a list of all the active and recently resolved issues. The current status of the issue, along with the most recent update with be shown there. If you have a new question or more information about an open issue please post it in the comments of this topic. 


You can also use this topic to make requests or suggestions for new features or changes to how the community platform works! Please bear in mind that making changes can often take time and some requests won't be possible for various reasons but that said we would really appreciate your insights on how to improve the community interface and will aim to implement changes where possible. We will track any suggestions below the issues. 

 

Thanks for your patience while we work the outstanding issues and for your help reporting and testing. 


Issue: Your own posts showing in the unread message page

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 


Issue: Unread posts taking you to the OP and not the unread post

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 


Issue: Customer survey pop-up frequency and drop to bottom of the webpage

Date reported: 04/01/22

Status: Cause of the issue identified and waiting on a fix 

Latest update: 15/03/22 - The engineering team are currently working on a resolution to the bug causing this issue


Issue: Post flooding error message when attempting to post some messages

Date reported: 13/04/22

Status: Resolved 

Latest update: 26/05/22 - A bug fix update has been deployed and the issue has been resolved. 


Issue: Add video button not appearing 

Date reported: 20/04/22

Status: Cause of the issue in being researched 

Latest update: 19/05/22 - The cause of this issue is still being investigated   


Issue: Security check message when logging into the community 

Date reported: 06/05/22

Status: Resolved

Latest update: 08/09/22 - The security check message will no longer appear when logging into the community. 

 

 

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Message 1 of 147
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Martin-O2
Former Staff
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Thanks @gmarkj! We'll do some testing on this to see if we can replicate the issue. Please let us know if you have any further incidents. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 91 of 147
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gmarkj
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Thanks Martin.

Your mention worked (showed up in notifications), but there is a gap between 9am and "now", so perhaps a temporary glitch in the matrix...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 92 of 147
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Martin-O2
Former Staff
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@gmarkj we've done some testing and can't replicate the issue. Hopefully just a glitch but if it happens again let me know and I'll raise it with the platform provider. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 93 of 147
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pgn
Level 75: Digital Don
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Looks like something blocked the pipes for a while, 09:01 features:

1000003736.png

Message 94 of 147
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Enlli
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@Dave-O2 

Suddenly getting new forum posts  showing not answered, but on opening they have at least one reply

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 95 of 147
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Cleoriff
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@Enlli 

I've noticed the same, for about the past week now.

 

@Dave-O2 

ALSO TO BUMP THIS FROM 1ST PAGE

Issue: Customer survey pop-up frequency and drop to bottom of the webpage

Date reported: 04/01/22

Status: Cause of the issue identified and waiting on a fix 

Latest update: 15/03/22 - The engineering team are currently working on a resolution to the bug causing this issue

 

So if my maths are correct, it's been TWO YEARS since the pop up was first reported....and TWO YEARS since 'the engineers were working on a fix'.

Good job my profession doesn't need to wait 2 years to work on a fix for a head injury!!

Veritas Numquam Perit

Girl in a jacket
Message 96 of 147
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gmarkj
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I'm getting read posts on the unread list again...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 97 of 147
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Enlli
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On the other end of the scale there are three posts in this thread

1000008273.jpg

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 98 of 147
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gmarkj
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@Enlli wrote:

@Dave-O2 

Suddenly getting new forum posts  showing not answered, but on opening they have at least one reply


And despite reading this, AND REPLYING, this thread has just popped back into my unread posts...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 99 of 147
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MI5
Level 94: Supreme
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Clearly some changes been made to the forum today.

Unread posts has reset twice so I've seen every post in the last 18 hours twice.

Notifications slow to come in then came twice also.

Finally, deleted users are now "not applicable" rather than "anonymous".

Maybe it was an update to fix the pop up 🤣

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 100 of 147
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