Community platform bugs, issues and suggestions

[Martin-O2]

Hey everyone, 

This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when it was first reported, the current status and the latest update. This will enable you to easily check if something you've noticed has already been flagged. 

How do I report a new issue or bug I've encountered on the community? 

We would like you to use this topic to report any new bugs or issues that you come across so we can add them to the tracker. To do this simply report the issue in the comments and tag in the community team so we can update the top post with any new issues. Please include as much detail as possible when reporting a new issue and where possible include the following: 

• The Date and time you first noticed the issue 
• A detailed description of what the issue is and how it's affecting your user experience 
• If applicable include the URL of where you encountered the issue 
• The web browser and operating system you are using 
• If applicable a screenshot of the issue 

The above information will help us and the support team properly identify the issue and get working on a fix. 

How do I check the status of an issue that has been reported? 

At the bottom of this post you will see a list of all the active and recently resolved issues. The current status of the issue, along with the most recent update with be shown there. If you have a new question or more information about an open issue please post it in the comments of this topic. 

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You can also use this topic to make requests or suggestions for new features or changes to how the community platform works! Please bear in mind that making changes can often take time and some requests won't be possible for various reasons but that said we would really appreciate your insights on how to improve the community interface and will aim to implement changes where possible. We will track any suggestions below the issues. 

Thanks for your patience while we work the outstanding issues and for your help reporting and testing. 

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Issue: Your own posts showing in the unread message page

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 

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Issue: Unread posts taking you to the OP and not the unread post

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 

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Issue: Customer survey pop-up frequency and drop to bottom of the webpage

Date reported: 04/01/22

Status: Cause of the issue identified and waiting on a fix 

Latest update: 15/03/22 - The engineering team are currently working on a resolution to the bug causing this issue

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Issue: Post flooding error message when attempting to post some messages

Date reported: 13/04/22

Status: Resolved 

Latest update: 26/05/22 - A bug fix update has been deployed and the issue has been resolved. 

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Issue: Add video button not appearing 

Date reported: 20/04/22

Status: Cause of the issue in being researched 

Latest update: 19/05/22 - The cause of this issue is still being investigated   

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Issue: Security check message when logging into the community 

Date reported: 06/05/22

Status: Resolved

Latest update: 08/09/22 - The security check message will no longer appear when logging into the community. 

[Cleoriff]

Totally agree @gmarkj. The problem is always worse at weekends (Or late at night) Something needs to be done.

[Mi-Amigo]

@Martin-O2 @RafaC  @Breanna 

Another Friday and another bug...

This morning, when I logged on, I noticed 25 notifications in red by the bell icon. 

I guessed there might be a couple of unread posts related to WRQ. I clicked on notifications and saw that this was the case - three unread posts - but the rest of the notifications had already been read.

I checked various topics and threads and when returned to Off Topic the notification bell icon still showed 25 notifications and it`s still there when  came to Feedback to post this.

Could you please get this sorted as it is annoying to have see supposed notifications when they`ve already been read. Thanks.

[blissgirl]

Same here when I logged in this morning

[Martin-O2]

@Mi-Amigo, @blissgirl thanks for flagging this issue. We've started to see the same thing. The notification number only jumps to 25 when I visit the home page. I'll get a support ticket raised foe this now. 

[Cleoriff]

@Martin-O2 

Add me to another one seeing this when I logged on. Also 25 and all but 2 read.

[gmarkj]

I saw it but it disappeared until I checked on the home page and as Martin says it comes up again.

Only there though...

Once it appears you need to go to the notifications page to clear it again!

[Martin-O2]

Thanks for letting me know you're also affected @gmarkj, @Cleoriff. This has now been reported to the platform provider. I'll give you an update on the issue before I finish up today. 

[pgn]

Shows up on mobile too, on the site home page as pointed out by @gmarkj above, @Martin-O2:

All notifications cleared by me before I tried this manoeuvre that gave me the screenshot above 😖

[gmarkj]

Very odd goings on.

I log on to the unread posts page (it's in my recent pages list). 2 notifications from this thread.

Come here and the notifications go.

Go to the home page - 25 notifications. Go to the notifications page - nothing new.

Back to the home page - 25 again.

Go to another page (the Volt Megaguide as it was the first link) - still notifications. 

Back to notifications page - nothing new.

Back to Volt guide - no notifications.

[Martin-O2]

A quick update on the notification issue before I finish up. The problem has been identified as a bug and a fix is currently being worked on. I'll update as soon as I have information on when the fix will be deployed to the O2 community.