Changing your o2 account billing address

[chr150l34ry]

Just spent 10 minutes trying to find out how to update my address details on myO2.

On this page it states:

Billing address

You may have a billing address linked to some of your accounts. To see or change an address, select an account from My O2

However, this is no longer possible according to a live chat I just had with an O2 customer services rep.

Please update your website accordingly.

[adamtemp64]

I have just changed mine via myo2 with no issues

I signed in to myo2 then selected my main mobile number then hit the bills tab scrolled down to billing address and changed it from there with the code sent to my main device

[jonsie]

Follow the steps outlined by @adamtemp64 I can access mine the same way. Live chat as usual giving incorrect information.

[Bambino]

Ah, the wonderful world of Live Chat. When, oh when, oh when are they going to instruct the people employed to do this to give customers the correct information? Is it any surprise that we advise people not to use the service?

[MI5]

The option has always been there in your MyO2 and nothing has changed.
@Toby more to feedback for live chat training?

[chr150l34ry]

Thanks (and for the following replies too). Classic case of poor web navigation and dodgy customer live chat.

My o2 still lists o2 webmail as a service and that was discontinued a few years ago!

[adamtemp64]

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@chr150l34ry wrote:

Thanks (and for the following replies too). Classic case of poor web navigation and dodgy customer live chat.

My o2 still lists o2 webmail as a service and that was discontinued a few years ago!

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I replied in your other thread but glad you are sorted now.

again o2 community (customers) 1 live chat (employees) 0

[Cleoriff]

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@chr150l34ry wrote:

Thanks (and for the following replies too). Classic case of poor web navigation and dodgy customer live chat.

My o2 still lists o2 webmail as a service and that was discontinued a few years ago!

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Actually final notice has been given to all customers who can still use webmail that it's officially closing down ALL servers in June (7th I believe without going back to check)

[Toby]

Hi @chr150l34ry,

Glad to see that you got advice here! I will however be letting the rest of the team know about your Live Chat experience too so that we can keep improving. Oh, and welcome to the community

[Anonymous]

This doesn't work in mobile view on the iPhone. The 'devices' and 'bill' links are not there. Have just moved house and been trying to change my billing address for the past hour and just going around in circles. Help and 'contact' links are useless. Only have Internet access on iPhone at the moment can't yet use PC online.