Changing tarriff - Page 2

Anonymous · ‎15-08-2014

Hi all

I've been with 02 for years now and always enjoyed the service. However why are tarriffs so restrictive. I have an iphone 5 and 1GB of data. I usually go over it with a few days remaining. My phone bill is usually 51 quid a month.

My friend on 3 mobile has unlimited data and pays 20 quid less a month. I see him in work regularly laughing at youtube videos.

My question is why cant i change my tarriff to include more data? It keeps coming up "you cannot change your tarriff currently". its only 2 months till my upgrade! i like being with 02, i've enjoyed the service and i've been treated well but i'm finding it frustrating i can't enjoy having a smart phone to the same extent as others as i'm stuck with this tiny data limit.

I know most people will say "add a bolt on lol" but i'm spending 50 quid a month and i can't face putting it even more then that same friend is unlimited paying 20 quid less. it'll depress me too much, my bill is too high.

why cant i change my tarriff to remove all those voice minutes i pretty much NEVER EVER USE for an extra 1GB of data or something?

I want to stay with 02 but i feel like i'm being pushed out. I know it must have been a chief executives plan "we wont need to spend money on updating our network if we cap everyones data....we can make way more money off these customers" every business needs to make money but its getting to the point that after 7 years i cant justify these bills anymore with such little data.

is there anything i can do to keep my bill the same and get more data?

aldaweb · ‎16-08-2014

@MI5 wrote:
I can vouch for EE suffering with dropped calls but nothing on Three (they don't have the same level of customer base either though).

Do Three have any MVNOs though?

iPhone 14 Pro (O2 ), S23U (EE), iPad Pro LTE (EE), .

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MI5 · ‎16-08-2014

None that I am aware of which also contributes to their lower customer base...
They do, however, ironically have a UK roaming agreement with EE for voice and texts

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎16-08-2014

Shame in my neck of the woods that 3, ee, orange and tmobile offer virtually no service for my home area. Didn't know 3 shared roaming with EE for away from home. Worth knowing for when my contract ends.

MI5 · ‎16-08-2014

I do loose data connection but I have never been anywhere in the UK where I couldn't make or receive a call on my Three sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-08-2014

Come to the South West @MI5. See how the other half live lol

Anonymous · ‎16-08-2014

I'll opt to feel your frustration from afar @Anonymous

Sorry. 😞

MI5 · ‎16-08-2014

@Anonymous wrote:
@Come to the South West @MI5. See how the other half live lol

I've not been down your way for a while but it is a very beautiful part of the country though

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-08-2014

Not too frustrated @Anonymous you sort of get used to it. Yes there are limitations but whilst many will say i am paying for a service i am not getting fully (true) i do get a sizeable discount for my troubles. Also i put it into perspective. It's a phone. Unless i need to dial 999 then there isn't much that can't wait til i get into a signal area. Frustrating yes. But that's it.

Anonymous · ‎16-08-2014

That puts things into perspective buddy.

Anonymous · ‎16-08-2014

Indeed you are very right @MI5. The Jurassic Coast is beautiful and the countryside? Well there are reasons why it is so green. So there are trade offs for living somewhere so pleasant.

Trade offs used to include poor broadband but fibre is being installed, i have had it since April. Mobile networks? Three have said 4g this year in the towns here. O2 told me same for them but can't see much action presently. For now though i will revel in the beauty of my surroundings and if that means i can't make a non urgent call? Oh well stuff happens eh?