Solved: Changing Account Details

Anonymous · ‎25-01-2014

O2 must be the worst interface website I have ever used..... I tried to update my account email address, nowhere does it give that option, I 'spoke' to an online assistant - explained what I needed to do and was told that it was all changed.

Logged in next day and nothing has been changed.....

There isnt even an email address to contact anyone - the phone assistance isnt a help either (nothing for account issues - AND they charge!!)

Think I will move my phone to a company that thinks of these things....

perksie · ‎25-01-2014

I did it myself recently using the page here and it was quite straightforward:

https://accounts.o2.co.uk/

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

adamtemp64 · ‎25-01-2014

When I had to change my email address on my-o2 to remove my @o2.co.uk one it was easy.

I had to go to my account and it is the Change username option.

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gemz4the1 · ‎25-01-2014

It worked fine for me when I did it last week.

When I logged in and it showed my accounts, I clicked on the 'change username' option on the right side of the page and once I put my password in and my new email address in, I had to click the link that O2 sent to my new email address to confirm it and then it worked.

Anonymous · ‎25-01-2014

I did the same recently was very easy with no problems

perksie · ‎25-01-2014

I did it myself recently using the page here and it was quite straightforward:

https://accounts.o2.co.uk/

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎27-01-2014

Thanks guys... my bad... I didnt even think of my email address being my username (doh!!)

Yes changed successfully (apologies to 02 for being a bad dis!!)

perksie · ‎27-01-2014

Well done!

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎27-01-2014

Glad your sorted

MI5 · ‎27-01-2014

Respect for the apology, mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-04-2014

I tried to change my username earlier today and discovered that O2 are insisting now that everyone use their email addresses as usernames, and I had to contact an agent as I believe this is unacceptable. Having been a victim of hacking in the past and knowing several other hacking victims, I feel that advertising my email address (even without the @etc.com blah blah) does not promote security. I explained this to the agent to no avail, so I will keep defering the change as long as I can and when they insist I will escalate my complaint