Re: Calls to Ireland

Anonymous · ‎22-02-2018

Why is it that O2 charge so much for calls to Ireland (both landline and mobiles are rising to £1 pm) for pay monthly customers, when there is a pay as you go option that only charges 1p pm. This is a crazy approach and really punishes loyal customers.

MI5 · ‎22-02-2018

As customers like yourself @Anonymous we'd have no idea why.

You can ask O2 or make a complaint about it here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎22-02-2018

This link http://international.o2.co.uk/internationaltariffs/calling_abroad_from_uk currently shows calls to Ireland on Pay Monthly at 65p and £1.50 on Pay As You Go. @Anonymous where did you see the 1p pm option for Pay As You Go?

I DO NOT WORK FOR O2

Anonymous · ‎22-02-2018

It's on the same link as you've sent under the International Sim rates. The rates change from 1st of April to £1

Bambino · ‎22-02-2018

Okay, I see it now. Must be some kind of promotion to get people to switch to an International sim. Doesn't say if it's a permanent change. Still, not very fair when compared to the Pay Monthly tariff.

I DO NOT WORK FOR O2

Anonymous · ‎22-02-2018

Rang to complain and was told to use Whats App or Viber....

Bambino · ‎22-02-2018

O2 Customer Service at it's usual helpful self. Pitiful.:smileysad:

I DO NOT WORK FOR O2

MI5 · ‎22-02-2018

That’s their standard response to a difficult question!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎22-02-2018

I find it astonishing they charge so much.
I also fund the customer service response astonishing....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

pgn · ‎22-02-2018

@Bambino wrote:
Okay, I see it now. Must be some kind of promotion to get people to switch to an International sim. Doesn't say if it's a permanent change. Still, not very fair when compared to the Pay Monthly tariff.

No, it's not fair, @Bambino. Even worse if you work close to the border between Ireland and Northern Ireland - although there you do have the luxury of being able to roam onto one of the Irish networks and get your calls for free if you're O2 Pay Monthly.

Not sure how O2 PAYG works when roaming.

Links to O2 Social Media Team here