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Call centre

Fin1
Level 1: Joiner
  • 2 Posts
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on ‎09-06-2023 09:07

on ‎09-06-2023 09:07

I just spent over 30 minutes trying to make a simple payment, before being cut off. In total I was passed to 5 different agents. I was asked security questions constantly. I then called back and was on hold fir 15 minutes before giving up. Your service is terrible. The call centre staff don't seem to have a clue what they are doing. I want someone from the O2 payment department to call me and sort this out.

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MI5
Level 94: Supreme
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on ‎09-06-2023 09:08

on ‎09-06-2023 09:08

@Fin1 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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