General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

o2 should sort out there signal before they attempt to make a complete hash of 5G

o2 should sort out there signal before they attempt to make a complete hash of 5G. Their signal has never been worse Avoid o2 like the plague

Poor customer service

As a O2 customer for over a decade I find the following appalling: 1) 30 minute wait to speak to someone yet if you pretend to be a new customer the phone is answered almost immediately 2) Data that I do not use is not carried over monthly, run out y...

Credit file

Hello, I am having an issue with getting a response from 02 credit file team and really unhappy with this due to an error on 02 part which has been eating away at my credit score for 2 years. The 02 account states opened and closed in 2019 (decided a...

Praise where its due

There is so much negativity around calling o2 customer services, that I though I would share my experience I needed to call Customer Services earlier today, to request a proof of purchase for my Galaxy Fold, thats interior screen has developed a faul...

what the hell????

contract started in april last year i've had 3 phones because they have been faulty and the most recent one the screen broke so i got it sorted on insurance.. was told it would arrive today, had someone wait in all day long and it never showed up.was...

For those waiting for SMSoWiFI

For anyone waiting for SMS over Wifi, not long left to wait, as o2 have announced it will be available from the end of the year. So good news for those with poor signal... O2 UK to Start Roll Out of SMS for WiFi Calling by End of 2021 - ISPreview UK ...

Galaxy S20 disppointments!

I'm just posting because I'm interested if anyone has any advice, or if they have the same issues. In late November I decided to upgrade my phone, I'd had the Huawei P20 since October 2018 and decided I'd go for the S20, as I saw a good Black Friday ...

Feedback

Had a lovely few texts yesterday from 02 just want to say thank you they do a grand job. They were asking me what my thoughts/dislikes what I thought of 02 and how I could help in the future. Did say that the 02 app keeps crashing for me all the time...

Poor Customer Service

Why is O2 Customer Service so bad? Why do I have to wait over half an hour on the phone to try and talk to someone? Just tried to speak to someone only to be cut off when the lady answered. My SIM only contract runs out in December, I will be leaving...

Add my phone to Samsung.co.uk

Hi its me like talking to idiots on Samsung chat lol How do i add my phone to their site please ? My old Samsung's are there and my Samsung tablet I asked the chat and didnt know what i was talking about