General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

just had a text

More of a heads up, I've just had a text from +44 7385 693514, saying my bill could not be processed and to click on the link in the text, to pay it! Weird thing it though I have 3 bills all come out on the 1st of the month! Google the number and it'...

Key Workers

Why don't O2 do the decent thing and award all those key workers free unlimited data during these testing times. This way those key workers, like myself, can stay connected with loved ones.

Very Odd

I've been checking the community pages periodically, and the last time anyone posted was at 22:38 yesterday, nearly seven hours ago. Seems strange as these pages have been inundated over the last few weeks. Anyone know what's going on or is it just m...

Bill

I was on hold for an hour and ten minutes and then my call was cut off!!! Now I can't get through at all!!! I give up!!!

International bolt on

Why isn't Jersey listed in the countries covered by this ? - which I was thinking of getting now, since. . . When I called my mum on mother's day it cost nearly £15 for 7 minutes! Not impressed.

A step closer to PET recycling using bacteria

Well here's a thing, a bacterium that can digest polyurethane: https://www.theguardian.com/environment/2020/mar/27/scientists-find-bug-that-feasts-on-toxic-plastic And the source paper that reveals the discovery: https://www.frontiersin.org/articles/...

O2 watsapp support

Hi. I was browsing about upgrades on o2 and noticed a message saying need help on live chat we have watsapp chat available. Very convincing had an o2 bot and then a a person called daniel replied with all the usual security questions for o2. Further ...

Changing tarriff

When looking for a new pay monthly sim only tarriff via myO2, the options are far more expensive than when I check on comparison sites; why????

Worse O2 upgrade advisor

I've just spoken to the worst advisor on the phone.I'm sure many if you have called and been unable to get through to customer service. As well as live chat.All I e asked this man was "would different colours be released in time of a certain device"H...

Number not ported fully

Got new phone on Monday and used the on-line port number which was supposed to go through on Wednesday. Current situation is that if I call my existing number it rings through on both my new phone an old phone (EE). If I call the O2 number, that too ...