Discussions & Feedback
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 155 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

Aerial direct data breach

It has been revealed that Aerial Direct has been hacked and "business customers" data has been accessed...https://www.theregister.co.uk/2020/03/13/o2_customer_data_slurped_through_partner_databse/

gmarkj by Level 66: Unequalled
  • 8 replies
  • 2 kudos

Payment Extensions - not adhered to by O2

I know peope are getting extensions to allow more time for payment but a worring trend seems to be appearing that in some instances the extensions is being overridden by the automated system and people cut off - obviously I appreciate every person is...

djbsuffolk by Level 9: Fired up
  • 5 replies
  • 1 kudos

Need to Change Delivery Address.

I have ordered a SIM card over the telephone and mentioned to the advisor that I need to change the delivery address from my billing address as a one-off (due to the current situation). The salesman said this will not be a problem, I could do this wi...

Deb2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Can’t get hold of o2

I have been trying to get hold of o2 customer service for a week now. I am going to be cut off even though I have changed my billing date and this was confirmed. I can’t have this happen as I am isolated and need my mobile for emergencies. I’m really...

Laura2304 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Disney plus for existing customers?

Hi just wondering why existing customers haven’t been given 6 months Disney Plus for free and it’s just new and upgrading customers. Surely during this time existing customers should be rewarded too..

Which headphones for s20 plus?

So, probably be a long list of suggestions but I've no idea since I've always used wired headphones, which Bluetooth headphones would people recommend for the phone?Ideally in ear as I don't like the over ear style

Cancelled contract but still being charged

I cancelled a contract 2 years ago and they still taking money for past 2 years . I was told a £600 refund will be with me in 5 to 15 days so phoned again and now refusing to give me a refund . I cancelled 2 years ago on live chat and they say there ...

Angie49 by Level 1: Joiner
  • 16 replies
  • 0 kudos

Data Cap removal

I read on the news that O2 is in the list of providers to have the data cap lifted due to the pandemic. Is this effective for all users using O2 or should I call wether I'm eligable for it?

Daii by Level 1: Joiner
  • 2 replies
  • 0 kudos

Can’t get hold of customer services

I’ve been trying to contact 02 by phone but lines don’t seem to be open. Tried online chat instead hundreds of times but still not available. Any other ways I can get hold of customer services?