General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Scam text - Monzo session expired

Have today received what I consider to be a scam text from WebSMS (no tel number) which says "Your Monzo session has expired. To continue using Monzo, please confirm your account at link .........". I don't have any Monzo accounts ! Please beware.I h...

Scam text - Omicron Variant Order a Test Kit today

Have today received what I consider to be a scam test from +44 7519 329007 saying "NHS: You have been with someone who has the Omicron Variant. Order a Test Kit today". A URL is then provided which misspells the words test kit. I have reported to 772...

O2 are liers

Message for everyone. O2 is a company that makes mistakes and does not recognize them and they are able to lie to their customers just to achieve their goals. After 5 years of collaboration with O2 I was left with a bitter taste, disappointment and r...

Disgusted

Absolutely disguised with o2. Come to realise that o2 have been over charging me and not adhering to the price promised to me when I took the contract out. 4 months of trying to sort this must be 20 odd hours on the phone to them, repeatedly lied to ...

Intermittent Connection to Hikvision CCTV

Hi, One of our customers seems to be having issues connection to their Hikvision CCTV when using their O2 mobile data - sometimes this works briefly but the majority of the time it does not. The CCTV has been installed for some time and I know that e...

A Fair Deal For All?

Your website states "We Believe in looking after our existing customers, which is why they always get our best deals" Having reached the end of my contract I decided to view your deals and it seems not to be true, as a new customer can get 160GB Data...

Download Speed

What is the fastest download speed people get with o2

Worst service I’ve ever had. Traumatizing rather

As a paying customer I’ve had the worst experience and arrive from o2, from them over charging me to constantly blocking my phone. So much confusion between the staff, messing with my credit and in general just giving me hell. I’m not the only one wh...

Customer support

Disgusting customer service as usual lately. Advisor did not give a care about my situation and must have been chewing gum or eating as sounded like a horse. Explained have 3 accounts and needed emergency data for work. No help Just put on hold and b...

Webchat

Why have o2 made it so difficult to talk to a person online now? I tried to complete a form and support sent me an email saying they couldn't process the transaction and that I should go to the "contactus page and start a webchat". If you go to that ...