General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Customer service agents

all customers service agents are really cheaters didn't solve my issue almost more then month still charging me extra calls so many time they promised but nothing happen my number is xxxxxxxxxx [mod edit: Please do not post phone numbers on the publi...

VoNR

Voice over New Radio. This is a technology which allows you have 5G bandwidth for data streaming whilst using the 4G part of the signal to carry your voice over the network. Samsung is working on technology which will allow crystal clear broadcasts a...

Different tariff prices for the same amount of data

how come the airtime price changes depending on the phone? I understand the device charges but surely a 20gb tariff is the same no matter which phone it is??? iphone 13 pro - 20gb tariff is £26iPhone 12 Pro - 20gb tariff is £24

Changing from iphone 7 to either iphone 11 or 12!

I'm looking to upgrade my phone to either a 11 or 12, but I'm not sure which to go for. My iPhone 7 is great but I want something a little better. I'm only looking for the camera to be better to be honest and also everything to be a little quicker. I...

Samsung Galaxy S22 due for release

Proper details are thin on the ground however a summary would be this. Optimised battery sizes due to the Exynos 2200 chipsetAMD mRDNA 2 GPU onboard SoC along with 5GUltra means Note and Plus means Pro in terms of marketting.The benefits from the bet...

Poor Service

Went to collect new iphone but told there was 45 minute wait as only one member of staff serving , other member of staff was a host and could not leave shop floor to get my phone.Don't blame staff if that's the rules but as a service unacceptable . S...

Wanted to say thanks for some amazing customer service received from 02 recently

Hi, I wanted to say thank you for some very good customer service received in a store this weekend, however, I am not sure how to contact you regarding this? Kind regards, Cfgilhooley

Lidar Apps

I am getting to grips with my lovely new iPhone 13 Pro Max. Right now I am discovering Lidar on my phone and it is huge fun. What apps do you recommend me to make even more use of the built in Lidar function?

Awful phone service

I tried calling 202 to help sort out my issues with not receiving any texts and every time press 1 to say it's important I get a "bye" then it hangs up. I've had this happen to me 4 times today, is it always this awful?

Wifi calling on a phone not bought from o2

I bought myself a new sim free Huawei P20 Lite phone. I had already phoned o2 & asked if they supported Wifi calling on this device and was told YES. When I got the phone there was no option in the settings to switch on Wifi calling, so I phoned o2 a...

O2

Forum Posts