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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3393 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
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  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12474 Views
  • 85 replies
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C'Mon O2 ... your underskirt/slip is showing

OK Big Business ... Corporate with a Big Capital C ... object to make money ... why? to keep their investors happy, after all they have parted with substantial amounts of their money given it to Big Bright Guy = the MD as used to be now CEO for him t...

Anonymous by Not applicable
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  • 1 replies
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Volte

When is 02 launching there volte every other network has released it apart from 02. They said they were trailling in quarter 4 2016 then releasing it after there has been no update or any news on this. Does anyone know anything about it.

Anonymous by Not applicable
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  • 8 replies
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Resolved! Next day delivery

Ordered the new Sony X on Friday at around 6pm click and collect at my local 02. Had an email saying ready to collect on Saturday (yesterday) and to wait for a confirmation email or pop instore and they'd sort one out for me. Went instore and the ass...

Resolved! Very disgruntled about the 3g,4g service abroad

Hello allI have just returned from holiday in tenerife. I must say im furious about the non exsistant service in that european country. I was tied to using a provider named Movistar. 5 days I tried conecting to the internet with this provider to no a...

Anonymous by Not applicable
  • 17906 Views
  • 24 replies
  • 1 kudos

unauthorised upgrade + no phone coverage

I went into the store to say that my singal is really bad (not for the first time! i've chatted online many time) and I dont get any coverage at home or university - so its a breach of the Sale of Goods Act as the product is not fit for purpose. (i p...

Anonymous by Not applicable
  • 990 Views
  • 2 replies
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Priority tickets

For the 3rd time in recent months I have attempted to used priority booking for concerts at The O2 in London.In each case I logged in in plenty of time, was added to waiting room as soon as it opened and offered tickets shortly after the sale opened....

Anonymous by Not applicable
  • 922 Views
  • 1 replies
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Usa charges

I went to the USA for 2 weeks. I hadnt planned on using any data and just connecting using wifi.When i turned my phone on i got a txt from o2 outlining the charges and that for £4.99 i could get unlimited data, txts and calls and text travel to sign ...

Anonymous by Not applicable
  • 951 Views
  • 1 replies
  • 0 kudos

Loyalty, meh

Been with o2 for many years and come to end of contract. Fancied an S8 + and asked what they could do for me. Answer was nothing. Won't budge on any aspect and can only get sane deal as new customers. O2 obviously have far too many customers as it is...

Anonymous by Not applicable
  • 1113 Views
  • 10 replies
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Scam courier pick up from 07537 403088

There seems to be scam text messages from 07537 403088 from, supposedly, DPD couriers saying that they will pick up your parcel today and asking you to text back 1, 2 or 3 to cancel or postpone. Texting back 1, 2 or 3 may mean that you have agreed to...

Anonymous by Not applicable
  • 938 Views
  • 3 replies
  • 0 kudos