General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Credit check fail - how long to try again

Hi all, hopefully someone will be able to help me. I am new to o2 in that I recently took out a contract in my name for a new phone and had my number ported over from my old contract which was in my mums name.Got the phone fine and then decided I wan...

Don't bother trading in!!!

Don't bother trying to trade in, as expected they try and rip you off and offer a ridiculously lower price than quoted, even when the phone is in near perfect condition. Also, don't send in original box in case you'd rather sell privately (after rece...

Im on the verge of tears over O2's Misconduct

On Monday i had purchased the Galaxy z Fold 3, i paid a huge chunk up front and offered my current phone as a part exchange. I was informed my new device would be ready to collect on Wednesday.Wednesday rolls around and i see a DHL notification infor...

O2 does nothing to deal with frauds, be warned

Hi everyone, I just wanted to share my ongoing story. On Thursday I got an email saying that my security question has been changed. I figured it was some sort of automatic message and they just resetted my secret question but it made me remember to c...

O2 Poor customer service after losing a phone!

Hi, has anyone else had a poor service after losing a phone or it being stolen? I've been waiting for days to just get a new phone ordered as I had to get a new sim card sent to me first. However, I don;t have a phone to put the sim card in while I w...

Phone number transfer but cannot receive SMS

Hello, on Monday I started the procedure to transfer my number to O2. The number was transferred yesterday (Tuesday), but while I can send SMS, I cannot receive any SMS. Can you please fix it as I need to receive SMS daily for verification purposes s...

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