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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 1249 Views
  • 30 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 5423 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 17737 Views
  • 99 replies
  • 0 kudos

Network down in East Devon

Network has been down for two days in East Devon. I am being told it is working when it is clearly not. Tried on two different phones. Asked neighbours. They are having problems too. No idea when this will be fixed if O2 thinks it is working. They wo...

Anonymous by Not applicable
  • 1341 Views
  • 7 replies
  • 1 kudos

Loss of coverage

We had our signel upgraded from 3g to 4g about two month ago - we are in TN4. Since this upgrade we have almost completely lost our signel in our house. We have tried using TU GO but it is incredibly unreliable and we struggle to make calls. We are q...

Anonymous by Not applicable
  • 870 Views
  • 3 replies
  • 0 kudos

MiFi Plus aerial vs Phone Hotspot

Does anyone have any data/experience on using a MiFi unit plus an aerial vs a mobile phone as a hotspot? I wondering if I might reasonably get a better signal with a MiFi unit plus aerial whilst commuting to and from work each day. For reasons I can'...

Anonymous by Not applicable
  • 1354 Views
  • 4 replies
  • 0 kudos

HELP! Bar a Number?

Hi,Hoping someone can help me here as I have struggled with o2 customer services this afternoon. I need to know if it's possible to bar a number from calling you, I'm sure there must be a way of doing this....I am being constantly harassed by an ex, ...

Anonymous by Not applicable
  • 3649 Views
  • 15 replies
  • 0 kudos

Cell phone disposal

I Have a number of old cell phones (non smart Phone) for disposal. Is there anywhere i can take them.

Anonymous by Not applicable
  • 790 Views
  • 2 replies
  • 0 kudos

Nexus 5X bootloop

My phone seems to have been afflicted by the "bootloop" issue common to some LG devices. After sending it off for repair this morning, I've read online about the many affected devices. Shouldn't O2 be offering alternative devices to customers affecte...

Jim26 by Level 1: Joiner
  • 1926 Views
  • 7 replies
  • 0 kudos

Onlne order canceled without notifying me!

I had an online order cancelled without any notification and now the phone is no longer in stock to re-order (ms-*****). This was a refresh contract and a deposit of £109.99 was taken from my account but after a few days i called up for a status upda...

Anonymous by Not applicable
  • 1419 Views
  • 3 replies
  • 0 kudos

cancelling mobilebradband

I have been trying to cancel my mobile broadband for my Ipad. Monthly money paid regulary and on time . When I took contract out I was told that I could "easily" cancel anytime within a month. The reason was really to buy a new Ipad and possibly Ipho...

Anonymous by Not applicable
  • 2099 Views
  • 3 replies
  • 0 kudos

30GB tariff 'Free Upgrade after 12 Months'

I am just wondering if anyone else sees the uselessness of this supposed free upgrade deal?I'm a year into my 24month contract, I've paid £300+/- off my 128GB iPhone 6s Plus, got ~£300 left to pay. I'm now eligible for the 'Free Upgrade' which is act...

Anonymous by Not applicable
  • 3168 Views
  • 8 replies
  • 0 kudos