Re: Bloody joke!

Anonymous · ‎20-08-2015

I have been in a queue for 1hour and 20 mins!! What the hell is going on. Has o2 ceased trading or got rid of all of its staff. The dumb thing is they have no one on e online chat either.
Makes you wonder if they really want you're business.
Please change your crappy music if you're gonna make people wait this long. I'm off to buy from EE

MI5 · ‎20-08-2015

There appears to be a phone problem tonight - We're hearing many complaints about this unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-08-2015

This is happening a lot at the moment which is unacceptable but you just have to persevere I'm afraid, best times to call are around 8.30am

jonsie · ‎20-08-2015

Perhaps admin can feed all these complaints back and find out what the hell is going on.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎20-08-2015

With you all the way, I have been on hold for over an hour and now they are closed! What a shower I am defo leaving O2 now. Shocking customer service.

Cleoriff · ‎20-08-2015

What an absolute nightmare over the past few days of people trying to get through to CS. If we work on my 'staff shortages due to holiday' holiday theory.... I dread to think what it's going to be like over the weekend?

Veritas Numquam Perit

MI5 · ‎20-08-2015

Totally unacceptable !!
@Marjo @Anonymous any ideas ???

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-08-2015

It shows how much of a problem it is when people are joining here to complain about this.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎20-08-2015

Something needs to be done and soon....It's getting damn ridiculous now

Veritas Numquam Perit

MI5 · ‎20-08-2015

Good old Capita - Mind you, we said this would happen !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.